Microsoft Office
Iryna Balatska
Massama,Queluz
Summary
Strong leader and problem-solver dedicated to streamlining operations to not just decrease costs, but promote organizational efficiency. As a professional with expertise in the areas of Management, Assistance of management, Logistics and Customer Service - Customer Representative. Found the greatest successes have been achieved interaction with diverse customers on a constant basis, promoting excellent communication and customer service skills, public relations, assistant to management and supply chain management.
I found myself as detail-oriented team player with strong organizational skills. I'm able to handle multiple projects simultaneously with a high degree of accuracy and in stressful situations. By using independent decision-making skills and sound judgment to positively impact company success.
Who am I? A sister. A daughter. A friend. A auntie. A leader. A team player. A student. A girl that is addicted to personal development by putting targets to achieve them and giving 100% at everything she does.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Regional Sales Representative
Trelleborg Pipe Seals
Lelystad, The Netherlands
02.2020 - 11.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Assistant Supply Chain Manager
Trelleborg Pipe Seals
Lelystad, The Netherlands
03.2019 - 02.2020
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching drivers to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Managed logistics team in absence of warehouse manager
- Monitored logistics performance and identified improvement opportunities.
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Collaborated with manufacturing and supply chain management.
- Conducted research to address shipping errors and packaging mistakes.
- Coordinated dispatching the number of drivers to accomplish daily delivery requirements
Administrative Assistant
The Delphi Amsterdam Townhouse (On Site)
Amsterdam, The Netherlands
01.2018 - 01.2019
- Researched and reviewed information for projects and report generation.
- Addressed general inquiries from other executives or external vendors.
- Coordinated attendance at conference and/ other events;
Prepared expense reports, reviewed invoices, submitted SRMs, orders and administers supplies and related expenses. - Supported other executives in calendar management and travel scheduling.
- Performed any other job-related duties assigned by their supervisor or management.
- Composed non-routine communication, presentation, and reports containing sensitive data.
- Assisted in the preparation of presentations for executive committee meetings.
- Managed daily calendar and scheduled meetings with other executives.
- Managed executive’s travel calendar and prepares itineraries, makes all necessary arrangements for meetings.
Account Delivery Manager
Into Sana
The Hague, The Netherlands
07.2016 - 01.2018
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Supervised delivery staff and general productivity.
- Contacted suppliers and vendors about issues with deliveries or products.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Developed detailed plans based on broad guidance and direction.
Junior Account Manager
Hot Sales
Porto, Portugal
01.2016 - 06.2016
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Medical Assistant
Hospital Beatriz Angelo
Loures, Portugal
08.2014 - 01.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used internal software to schedule appointments for doctors visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Certified Registered Nurse Anesthetist
Main Military Hospital Of Kyiv (On Site)
Kiyv, Ukraine
07.2012 - 07.2014
- Accounted for factors such as patient weight, sex and general body type to calculate anesthetic dosages.
- Introduced patient in to anesthesia process with correct dosages after taking all necessary indicators.
- Developed anesthesia care plan based on past medical history, current status and surgical requirements.
- Managed emergency situations by initiating or participating in cardiopulmonary resuscitation.
- Administered and maintained anesthesia and confirmed proper sedation and pain management.
Education
Bachelor's - International Business Management
LOI - Leiden Educational Institutions
Leiden, The Netherlands 09.2022 - Current
Skills
Complaint resolution
Stock management
Account management
International sales support
Administrative support
Shipping procedures understanding
CRM
Customer rapport
Staff Management
Prioritizing workflows
Checking quotes
Microsoft Dynamics
Software
Microsoft Excel
Dynamics AX
ERP
Microsoft Office
Microsoft Office
Microsoft Office
CRM
Timeline
Bachelor's - International Business Management
LOI - Leiden Educational Institutions
09.2022 - Current
Regional Sales Representative
Trelleborg Pipe Seals
02.2020 - 11.2023
Assistant Supply Chain Manager
Trelleborg Pipe Seals
03.2019 - 02.2020
Administrative Assistant
The Delphi Amsterdam Townhouse (On Site)
01.2018 - 01.2019
Account Delivery Manager
Into Sana
07.2016 - 01.2018
Junior Account Manager
Hot Sales
01.2016 - 06.2016
Administrative Medical Assistant
Hospital Beatriz Angelo
08.2014 - 01.2015
Certified Registered Nurse Anesthetist
Main Military Hospital Of Kyiv (On Site)
07.2012 - 07.2014