Microsoft Office
Iryna Balatska
Massama,Queluz
Summary
Strong leader and problem-solver dedicated to streamlining operations to not just decrease costs, but promote organizational efficiency. As a professional with expertise in the areas of Management, Assistance of management, Logistics and Customer Service - Customer Representative. Found the greatest successes have been achieved interaction with diverse customers on a constant basis, promoting excellent communication and customer service skills, public relations, assistant to management and supply chain management.
I found myself as detail-oriented team player with strong organizational skills. I'm able to handle multiple projects simultaneously with a high degree of accuracy and in stressful situations. By using independent decision-making skills and sound judgment to positively impact company success.
Who am I? A sister. A daughter. A friend. A auntie. A leader. A team player. A student. A girl that is addicted to personal development by putting targets to achieve them and giving 100% at everything she does.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Regional Sales Representative
Trelleborg Pipe Seals
Lelystad, The Netherlands
02.2020 - 11.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Assistant Supply Chain Manager
Trelleborg Pipe Seals
Lelystad, The Netherlands
03.2019 - 02.2020
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching drivers to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Managed logistics team in absence of warehouse manager
- Monitored logistics performance and identified improvement opportunities.
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Collaborated with manufacturing and supply chain management.
- Conducted research to address shipping errors and packaging mistakes.
- Coordinated dispatching the number of drivers to accomplish daily delivery requirements
Administrative Assistant
The Delphi Amsterdam Townhouse (On Site)
Amsterdam, The Netherlands
01.2018 - 01.2019
- Researched and reviewed information for projects and report generation.
- Addressed general inquiries from other executives or external vendors.
- Coordinated attendance at conference and/ other events;
Prepared expense reports, reviewed invoices, submitted SRMs, orders and administers supplies and related expenses. - Supported other executives in calendar management and travel scheduling.
- Performed any other job-related duties assigned by their supervisor or management.
- Composed non-routine communication, presentation, and reports containing sensitive data.
- Assisted in the preparation of presentations for executive committee meetings.
- Managed daily calendar and scheduled meetings with other executives.
- Managed executive’s travel calendar and prepares itineraries, makes all necessary arrangements for meetings.
Account Delivery Manager
Into Sana
The Hague, The Netherlands
07.2016 - 01.2018
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Supervised delivery staff and general productivity.
- Contacted suppliers and vendors about issues with deliveries or products.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Developed detailed plans based on broad guidance and direction.
Junior Account Manager
Hot Sales
Porto, Portugal
01.2016 - 06.2016
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Medical Assistant
Hospital Beatriz Angelo
Loures, Portugal
08.2014 - 01.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used internal software to schedule appointments for doctors visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Certified Registered Nurse Anesthetist
Main Military Hospital Of Kyiv (On Site)
Kiyv, Ukraine
07.2012 - 07.2014
- Accounted for factors such as patient weight, sex and general body type to calculate anesthetic dosages.
- Introduced patient in to anesthesia process with correct dosages after taking all necessary indicators.
- Developed anesthesia care plan based on past medical history, current status and surgical requirements.
- Managed emergency situations by initiating or participating in cardiopulmonary resuscitation.
- Administered and maintained anesthesia and confirmed proper sedation and pain management.
Education
Bachelor's - International Business Management
LOI - Leiden Educational Institutions
Leiden, The Netherlands 09.2022 - Current
Skills
Complaint resolution
Software
Microsoft Excel
Dynamics AX
ERP
Microsoft Office
Microsoft Office
Microsoft Office
CRM
Timeline
Bachelor's - International Business Management
LOI - Leiden Educational Institutions
09.2022 - Current
Regional Sales Representative
Trelleborg Pipe Seals
02.2020 - 11.2023
Assistant Supply Chain Manager
Trelleborg Pipe Seals
03.2019 - 02.2020
Administrative Assistant
The Delphi Amsterdam Townhouse (On Site)
01.2018 - 01.2019
Account Delivery Manager
Into Sana
07.2016 - 01.2018
Junior Account Manager
Hot Sales
01.2016 - 06.2016
Administrative Medical Assistant
Hospital Beatriz Angelo
08.2014 - 01.2015
Certified Registered Nurse Anesthetist
Main Military Hospital Of Kyiv (On Site)
07.2012 - 07.2014
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