Isabelle Yeung
Passionate And Experienced Customer Service Specialist
Faro,08
Summary
More than 10 years Experiences in the hospitality industry, specialized in serving luxurious VVIP Customers.
Hard working, Optimistic and Detail-oriented team player with good interpersonal skills and a positive attitude. Strong organizational skills and problem-solving skills. Ability to handle multiple projects and Ad-Hoc tasks simultaneously.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Receptionist Cum Administration Officer
China PingAn Insurance Oversea (Holdings) Limited
12.2019 - 11.2021
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments.
- Provided clerical and administrative supports. For examples, prepared expense claims, maintained the filing system and coordinated office maintenance, company events and staff activities.
- Managed multiple tasks and met time-sensitive deadlines.
VVIP Flight Attendant
SinoJet
10.2017 - 06.2019
- Offered top-tier comfort and customer services during flights to ensure a personalized and seamless inflight experience.
- Provided good communication with VIP clients. For example, Answered their questions accurately and always provided alternatives and solutions to maximize their satisfaction.
- Collaborated with the flight crews and ground agents to ensure smooth operations.
- Handled Ad-hoc tasks skillfully in a short timelines.
- Delivered professional butler services with expertise in food&beverage.
- Offered valet service and exceptional guest care during company events at various offsite locations.
Flight Purser
Cathay Dragon Airlines
04.2012 - 11.2017
- Enhanced passengers satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Ensured inflight safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
Education
Higher Diploma - Travel, Tourism & Hospitality Management
Lincoln Business School
Hong Kong 04.2001 -
Associate of Arts - Marketing
Hong Kong Community College
Hong Kong 04.2001 -
GED -
New Method College
Hong Kong 04.2001 -
High School Diploma -
Lok Sin Tong Yu Kan Hing Secondary School
Hong Kong 04.2001 -
Skills
Excellent Communication and Organizational Skills
Timeline
Receptionist Cum Administration Officer
China PingAn Insurance Oversea (Holdings) Limited
12.2019 - 11.2021
VVIP Flight Attendant
SinoJet
10.2017 - 06.2019
Flight Purser
Cathay Dragon Airlines
04.2012 - 11.2017
Higher Diploma - Travel, Tourism & Hospitality Management
Lincoln Business School
04.2001 -
Associate of Arts - Marketing
Hong Kong Community College
04.2001 -
GED -
New Method College
04.2001 -
High School Diploma -
Lok Sin Tong Yu Kan Hing Secondary School
04.2001 -
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