Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Islam MEGHARI

Rua Do Bonjardim, Porto

Summary

Talented, experienced and dedicated to enhancing success. Diplomatic and friendly with proven commitment. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

11
11
years of professional experience

Work History

Back Office Agent

Transcom
08.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Call Centre Agent

EE Phone Provider
12.2019 - 01.2023


  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.

Help Desk Agent

West Field Shopping Center
02.2013 - 10.2019
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Documented support interactions for future reference.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication

Languages

Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Back Office Agent

Transcom
08.2023 - Current

Call Centre Agent

EE Phone Provider
12.2019 - 01.2023

Help Desk Agent

West Field Shopping Center
02.2013 - 10.2019

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Islam MEGHARI