Israil Shaikh

System Administrator

Teach Mahindra

Accra

01.2019 - Current

Currently handling application support and operations for a leading Telecom company in the Middle East and Africa region, at a client location in Ghana (West Africa)
Onsite Lead of Middleware Operations team which is responsible for ensuring a 99.9% yearly uptime of the company’s product.
Worked as L2/L3 support as administrator on Oracle Fusion Middleware products SOA, OSB.
Implemented high availability and fault-tolerant administration strategies to load balancing tasks.
Participated with clients in discussion meetings.
Participated in design and planning exercises for future software rollouts.
Worked closely with other team members in such tasks as troubleshooting and debugging.
Partnered with development team on product development and application support plans.
Supported software integration and implemented maintenance enhancements.
Updated technical documentation, Service specifications and technical training materials.
Conducted scheduled system upgrades to maximize performance.
Designed and developed application scripts for test scenarios.
Contributed to continuous improvement and quality assurance tasks.
Provided support for stages of WebLogic implementation, triaging and remediating presented issues with timely responses.
Maintained high availability during on-call periods and off hours.
Performed root cause analysis on deficits and system faults to apply preventive measures and reduce recurrences.
Acted as final level of escalation for systems and application-related issues across hardware and software.
Collaborated with vendor support personnel.
Identified bottlenecks in messaging infrastructures to provide compliance with service level agreements.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Led server infrastructure development, quality assurance, staging and production systems.
Planned and implemented Weblogic Patches, upgrades to system hardware and software.
Diagnosed and executed resolution for network and server issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
Provided RCA for the issue occurred in production environment
Actively listened to customers' requests, confirming full understanding before addressing concerns, handled concerns quickly and escalated major issues to supervisor.
Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Developed technical requirement documentation for new software products.
Investigated system issues and implemented resolutions to reduce downtime.
Collaborated with stakeholders to transform client requirements into turnkey solutions.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Utilized source code control for tracking configurations and changes.

Summary

Overview

Work History

System Administrator

Education

Batcheler of Engineering - Electronics and Telecommunication

Diploma Engineering - Electronics Engineering

Skills

Accomplishments

Certification

Languages

Work Availability

Quote

Timeline

System Administrator

Batcheler of Engineering - Electronics and Telecommunication

Diploma Engineering - Electronics Engineering

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