IVY FRIMPOMAA ASIEDU
DEN HAAG
Summary
I am self-reliant and also a motivated team player, who is familiar with offering friendly and service-oriented approach with commitment to learning and development. Bringing understanding of customer service principles and retail operations, along with communication and organization skills. I am result oriented, able to reach set targets and apply extensive analytical knowledge findings. I am a hardworking individual seeking a challenging new role ready to use and develop customer service and sales skills with the opportunity to make a lasting impact in this noble institution.
Overview
4
4
years of professional experience
Work History
Server, Cashier and Order Presenter
Collins Foods/KFC
Rijswijk, Den Haag
11.2023 - 11.2024
- Assisting customers in making informed decisions by providing information about menu items
- Providing exceptional customer service by greeting customers, addressing inquiries and resolving complaints
- Communicating orders effectively to kitchen staff or food preparers, ensuring timely and accurate preparation and assembly of orders
- Verifying the accuracy of orders before presenting them to customers, including checking items, quantities, and any special instructions
- Ensuring accuracy in order entry, including verifying items, quantities, and special instructions, to fulfill customer requests correctly
Teller
Absa Bank Ghana Limited
Kumasi, Ghana
03.2022 - 09.2023
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints and overseeing prompt cash evacuation and till balancing
- Cross-sell to customers on bank products and services
- Daily monitoring of the CCTV system, recording and reporting any issues
- Monitoring of the intraday teller limit, assuring the tellers are within limit, and keeping accurate records
Assistant Manager
McKeown Restaurant & Catering Services
10.2021 - 02.2022
- Engaging with customers to gather feedback on product and service standards
- Identify, manage, and update all restaurant POS systems as necessary
- Supervising daily operations and handling customer complaints
- Ensuring all end of day cash outs are correctly completed
Kitchen Manager, Server and Customer service
Golden Bean Hotel
Kumasi
06.2021 - 09.2021
- Implemented efficient kitchen workflows, boosting service speed by 30%
- Trained and mentored staff, elevating team performance and morale
- Oversaw inventory management, reducing waste and saving costs
- Developed innovative menu items, driving customer satisfaction and sales
- Maintained high food safety standards, ensuring a 100% compliance rate
- Enhanced customer service, resulting in a 20% increase in repeat business
Administrative Assistant (National Service)
Office of the Dean, Faculty of Pharmacy, KNUST
Kumasi
08.2020 - 06.2021
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Helped senior clerical staff complete daily workloads
- Greeted and directed visitors, answered phone inquiries and handled complaints in a courteous, professional manner
- Maintained reception area in orderly manner to provide visitors with positive first impression of company
- Scheduled appointments and made changes to calendar as necessary
- Worked as a custodian of college documents and records
- Worked with word processing, spreadsheet and database software to complete administration tasks
Education
Bachelor of Science - Natural Resources Management
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana08.2020
Master of Arts - Development Studies
Internaonal Instute of Social Studies
The Hague12.2024
Skills
- Planning
- Organization
- Customer service
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Excel
Languages
English
Timeline
Server, Cashier and Order Presenter
Collins Foods/KFC
11.2023 - 11.2024
Teller
Absa Bank Ghana Limited
03.2022 - 09.2023
Assistant Manager
McKeown Restaurant & Catering Services
10.2021 - 02.2022
Kitchen Manager, Server and Customer service
Golden Bean Hotel
06.2021 - 09.2021
Administrative Assistant (National Service)
Office of the Dean, Faculty of Pharmacy, KNUST
08.2020 - 06.2021
Bachelor of Science - Natural Resources Management
Kwame Nkrumah University of Science and Technology
Master of Arts - Development Studies
Internaonal Instute of Social Studies