Accomplished Operations Manager with over 13 years of experience in leading teams, optimizing processes, and implementing innovative solutions. Demonstrated success in managing complex operations, ensuring compliance with high standards, and achieving significant waste reduction. Adept at usability testing, Bubble development, and driving team collaboration through effective communication and leadership.
Hi, I’m
Jacques Burness
Summary
Overview
17
years of professional experience
Work History
Split Lease
Operations Manager
10.2022 - 08.2023
Job overview
- Facilitated Scrum meetings, ensuring team collaboration and addressing blockers
- Developed and managed usability tests, including sourcing testers and troubleshooting testing processes
- Created and maintained simulation pages and managed internal database updates
- Led Bubble development work, focusing on bug fixes, clean code standards, and new feature ideation
- Championed the use of Slack and Loom for effective team communication and documentation
- Posted job ads and managed the onboarding of new team members
- Key Achievements: Successfully optimized usability testing processes, improving the accuracy and efficiency of tests
- Developed features in the Bubble app, enhancing user experience with emergency reports and house manual updates
- Improved team communication and collaboration, resulting in more streamlined operations.
Resource Innovations Africa (PTY) Ltd
Operations Manager
03.2012 - 01.2022
Job overview
- Oversee operations across 11 clients, managing 1200 tonnes of waste monthly for companies like GlaxoSmithKline and PepsiCo
- Ensure compliance with client standards and ISO 14001 Environmental Management System
- Lead monthly client meetings, report on waste management performance, and maintain SHEQ systems for over 150 employees
- Managed Material Recovery Facilities, contributing to Cape Town's waste-to-landfill reduction
- Played a pivotal role in achieving a zero-to-landfill rating for GlaxoSmithKline Cape Town
- Key Achievements: Achieved a consistent zero-to-landfill status for GlaxoSmithKline over 36 months
- Successfully managed the logistics department, enhancing operational efficiency
- Reduced landfill waste significantly, extending the lifespan of waste management facilities.
Wastegro
Operations Manager
03.2006 - 02.2012
Job overview
- Managed daily recycling operations, handling 120 tonnes of waste per month
- Oversaw landfill site operations, ensuring compliance and efficient use of resources
- Maintained all assets, including vehicles and heavy-duty machinery, ensuring operational continuity
- Delivered monthly reports to municipalities, optimizing landfill lifespan and airspace usage
- Key Achievements: Extended the lifespan of the Swartland Municipality landfill by 35 years
- Improved waste management processes, reducing airspace usage by 800m3 per month.
Education
University of South Africa
Higher Certificate in Business Management & Economy
01.2019
University Overview
NOSA
SAMTRAC Occupational Risk Management
01.2011
University Overview
NOSA
Introduction to SAMTRAC (HIRA & SHE System Tools)
01.2011
University Overview
Duineveld High School
Senior Certificate
01.2006
University Overview
Skills
- Operations Management
- Leadership & People Management
- Usability Testing
- Bubble Development
- Conflict Resolution
- Decision Making
- Excellent Verbal and Written Communication
- ISO 14001 Compliance
- Waste Management & Sustainability
Personal Information
Personal Information
Title: Operations ManagerHobbies and Interests
Hobbies and Interests
- Continuous learning through online courses.
- Maintaining an active and healthy lifestyle.
- Traveling, with visits to five countries.
Languages
English, Afrikaans
Native language
Portuguese
Elementary
A2
Software
Bubble
Timeline
Operations Manager
Split Lease
10.2022 - 08.2023
Operations Manager
Resource Innovations Africa (PTY) Ltd
03.2012 - 01.2022
Operations Manager
Wastegro
03.2006 - 02.2012
University of South Africa
Higher Certificate in Business Management & Economy
NOSA
SAMTRAC Occupational Risk Management
NOSA
Introduction to SAMTRAC (HIRA & SHE System Tools)
Duineveld High School
Senior Certificate
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