Jaime Miguel Pereira Rodrigues

• Handling high impact incidents and communication with Management.
• Co-operate with Stream engineers from Multiple domains (Ran, Core, IP), in order to provide and communicate resolutions to customers.
• Management of incidents, in order to maintain the highest level of availability/satisfaction.
• Responsible for ISMS, BCMS for The Project.
• Conducted regular incident reviews to guarantee SLA compliance.
• Global Tools Key User, defining and leading escalations to ensure optimal tool performance.
• Spearheaded User Access Management initiatives, enforcing strict access controls and ensuring compliance with security policies and regulations.
• Implemented continuous improvement initiatives, optimizing incident response processes for efficiency and effectiveness.
• Collaborated with cross-functional teams to develop and maintain documentation related to incident response procedures, ensuring accuracy and relevance.

Transformation Program - 3ireland

• Project Spoc for Nokia Transformation and Automation initiative in MS having contributed for 7-year contract extension. (Estimated 4M€ cost saving until 2028).
• Recorded test and acceptance activities to maintain accurate documentation.
• Performed measurements to monitor test progress and defect status.
• Encouraged development of clear objectives and action plans. (Over 50 automation levers).
• Guided clients toward improved E2E process/tools sync and better solutions for identified problems or necessary improvements.

• Internal Handling high impact issues and communication with Project management.
• Co-operate with Stream engineers from Multiple domains (Ran, Core, IP), in order to provide and communicate resolutions to customers.
• Management of incidents, in order to maintain the highest level of availability/satisfaction.

• Ensure SLA compliance.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Configuration management (define dates according to planned work impact and urgency, review and approve MOPs).
• Responsible for the interface between Nokia and the client .
• Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise process records.
• Responsible for keeping FM team / scope with all KPi's within agreed limits by the customer (MTTR, MTTD, MTCT, among others).
• Guide the team in harmony with Nokia goals.
• Constant improvement in the operation delivery in order to grow the business and increase the customer satisfaction
• Held daily meetings to ensure consistent communication with customer and internal teams to motivate towards productivity goals.
• Responsible for the delivery of Client reports. (Availability, Team SLA's, Project SLA's, Custom reports requested by client, regulatory reports for client)

• Performed troubleshooting duties and provided server management expertise via remote and in-person interactions.
• Administered software upgrades and server patching to establish stable operations.
• Resolved incidents promptly and rigorously, including emergency callouts as required.
• Analyzed technical team metrics to drive performance and KPI delivery.

• Alarm analysis in Netact, Netviewer and Cisco Prime Vision.
• Ensure SLA compliance.
• Remote Fault Management and Troubleshooting on 4G/LTE mobile telecommunications for
  RAN(eNodeB Nokia), Transmission (Cisco ASR 9010/903/901/CGNAT) and Nokia CORE PS/CS
  (Flexi NS/NG, MSC Server, OMGW, HLR, NTHLR, HSSFE, CFX-5000) networks.
• Report analysis to find and troubleshoot network inconsistencies and faults.
• Schedule and attend meetings with 3rd party teams to review issues and define next steps.
• LTE Network Implementation and integration in Netact, views creation and validation, alarm test and post integration validation.
• Responsible to deliver FM related reports.
• Performance management (Network analysis for preemptive measures to prevent serious
  impact on the network using performance tools as NPM and Traffica).
• Responsible for coordinate the shift with the FL&C team, distribute work load, define priorities
  and give technical support, training and evaluation.

• First line troubleshooting and fault correction for RAN, Transmission and CORE Networks.
• Ensure SLA compliance.
• Alarm analysis in Netact and Cisco Prime Vision.
• LTE Network Implementation and integration in Netact, views creation and validation, alarm test and post integration validation

First line troubleshooting and fault correction on client Fixed Line

• Registration of customer requests (activation, deactivation, portability, activation of services), - Analysis and validation of the orders received

• Organize work- Maintenance of computers- Administrative support

• Responsible for pre-check document Validation and filter Documentation

• Responsible for pre-check document Validation and filter Documentation.

• OKI Equipment Maintenance and Repair