Comedy
James Nyumah
Communication
Lisbon,11
Summary
Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
5
5
years of professional experience
Work History
Co-Founder
Sturdistone
05.2021 - Current
- Created an inclusive corporate culture that fostered teamwork, open communication, and increased employee morale.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
- Enhanced employee satisfaction and retention by creating a positive work environment with clear communication and opportunities for growth.
- Grew the customer base through targeted outreach and networking events.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
Administrative Assistant
Catholic Bishops' Conference Of Liberia (CABICOL)
02.2021 - 10.2023
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Data Entry Auditor
Caritas Inter
02.2020 - 02.2021
- Enhanced operational efficiency with thorough audits of data entry processes.
- Supported company goals by ensuring timely completion of audit tasks and maintaining strict adherence to deadlines.
- Reduced error rates by implementing comprehensive training programs for new hires.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and incorporating suggestions into future audit strategies.
- Collaborated with data entry team to streamline workflows and ensure high-quality results.
- Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
- Spearheaded initiatives for enhancing data security measures throughout the organization''s systems, safeguarding sensitive information from potential breaches.
Transcription Intern
Radio Maria International
10.2018 - 02.2020
- Showcased attention to detail by identifying inconsistencies within audio files or transcripts and promptly bringing them to the attention of supervisors for resolution.
- Contributed to a positive work environment through proactive communication with colleagues about challenges faced during the internship experience.
- Committed to ongoing self-improvement by seeking out constructive criticism from supervisors and colleagues, leading to the refinement of transcription skills and professional growth.
- Improved personal typing speed over the course of the internship through regular practice, enhancing overall efficiency in completing assigned tasks.
- Reduced potential errors by conducting thorough research on industry-specific terminology and jargon before beginning each project.
- Promoted exceptional customer satisfaction through timely submission of accurately transcribed documents.
- Developed strong listening skills by transcribing complex audio files featuring multiple speakers or heavy accents, resulting in accurate documentation of content.
Education
No Degree - Portuguese
Lusa Language School
Lisboa, Portugal 04.2001 -
Associate of Arts - Radio Production And Digital Advertising
International School of Journalism
Paynesville, Liberia 04.2001 -
Bachelor of Arts - Business Administration And Management
University of Liberia
Monrovia, Liberia 04.2001 -
No Degree - Website Management
Innovation Hub Liberia
Monrovia, Liberia 04.2001 -
High School Diploma -
Grace Baptist Institute
Gardnesville, Liberia 04.2001 -
Skills
Information Security
Account updating
Report Generation
Product Knowledge
Scheduling
Data Entry
Complaint resolution
Appointment Scheduling
Retail store support
Escalation management
Conflict Mediation
Live chat support
Microsoft Excel
Customer Education
Sales expertise
Brand representation
Sales closing
CRM Software
Microsoft Outlook
[Software] CRM system proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Interests
Swimming
Music
Timeline
Co-Founder
Sturdistone
05.2021 - Current
Administrative Assistant
Catholic Bishops' Conference Of Liberia (CABICOL)
02.2021 - 10.2023
Data Entry Auditor
Caritas Inter
02.2020 - 02.2021
Transcription Intern
Radio Maria International
10.2018 - 02.2020
No Degree - Portuguese
Lusa Language School
04.2001 -
Associate of Arts - Radio Production And Digital Advertising
International School of Journalism
04.2001 -
Bachelor of Arts - Business Administration And Management
University of Liberia
04.2001 -
No Degree - Website Management
Innovation Hub Liberia
04.2001 -
High School Diploma -
Grace Baptist Institute
04.2001 -