Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
James Nyumah

James Nyumah

Communication
Lisbon,11

Summary

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.

Overview

5
5
years of professional experience

Work History

Co-Founder

Sturdistone
05.2021 - Current
  • Created an inclusive corporate culture that fostered teamwork, open communication, and increased employee morale.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
  • Enhanced employee satisfaction and retention by creating a positive work environment with clear communication and opportunities for growth.
  • Grew the customer base through targeted outreach and networking events.
  • Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.

Administrative Assistant

Catholic Bishops' Conference Of Liberia (CABICOL)
02.2021 - 10.2023
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Data Entry Auditor

Caritas Inter
02.2020 - 02.2021
  • Enhanced operational efficiency with thorough audits of data entry processes.
  • Supported company goals by ensuring timely completion of audit tasks and maintaining strict adherence to deadlines.
  • Reduced error rates by implementing comprehensive training programs for new hires.
  • Promoted a culture of continuous improvement by actively seeking feedback from colleagues and incorporating suggestions into future audit strategies.
  • Collaborated with data entry team to streamline workflows and ensure high-quality results.
  • Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
  • Spearheaded initiatives for enhancing data security measures throughout the organization''s systems, safeguarding sensitive information from potential breaches.

Transcription Intern

Radio Maria International
10.2018 - 02.2020
  • Showcased attention to detail by identifying inconsistencies within audio files or transcripts and promptly bringing them to the attention of supervisors for resolution.
  • Contributed to a positive work environment through proactive communication with colleagues about challenges faced during the internship experience.
  • Committed to ongoing self-improvement by seeking out constructive criticism from supervisors and colleagues, leading to the refinement of transcription skills and professional growth.
  • Improved personal typing speed over the course of the internship through regular practice, enhancing overall efficiency in completing assigned tasks.
  • Reduced potential errors by conducting thorough research on industry-specific terminology and jargon before beginning each project.
  • Promoted exceptional customer satisfaction through timely submission of accurately transcribed documents.
  • Developed strong listening skills by transcribing complex audio files featuring multiple speakers or heavy accents, resulting in accurate documentation of content.

Education

No Degree - Portuguese

Lusa Language School
Lisboa, Portugal
04.2001 -

Associate of Arts - Radio Production And Digital Advertising

International School of Journalism
Paynesville, Liberia
04.2001 -

Bachelor of Arts - Business Administration And Management

University of Liberia
Monrovia, Liberia
04.2001 -

No Degree - Website Management

Innovation Hub Liberia
Monrovia, Liberia
04.2001 -

High School Diploma -

Grace Baptist Institute
Gardnesville, Liberia
04.2001 -

Skills

    Information Security

Account updating

Report Generation

Product Knowledge

Scheduling

Data Entry

Complaint resolution

Appointment Scheduling

Retail store support

Escalation management

Conflict Mediation

Live chat support

Microsoft Excel

Customer Education

Sales expertise

Brand representation

Sales closing

CRM Software

Microsoft Outlook

[Software] CRM system proficiency

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Interests

Comedy

Swimming

Music

Timeline

Co-Founder

Sturdistone
05.2021 - Current

Administrative Assistant

Catholic Bishops' Conference Of Liberia (CABICOL)
02.2021 - 10.2023

Data Entry Auditor

Caritas Inter
02.2020 - 02.2021

Transcription Intern

Radio Maria International
10.2018 - 02.2020

No Degree - Portuguese

Lusa Language School
04.2001 -

Associate of Arts - Radio Production And Digital Advertising

International School of Journalism
04.2001 -

Bachelor of Arts - Business Administration And Management

University of Liberia
04.2001 -

No Degree - Website Management

Innovation Hub Liberia
04.2001 -

High School Diploma -

Grace Baptist Institute
04.2001 -
James NyumahCommunication