Salesforce
Jean-Marc Calfayan
Lisbon
Summary
I have over 35 years of experience in the field of international trade. I am multilingual (French, English, German, and Brazilian Portuguese), the increase of revenue growth, the development of different sectors of activity with convincing results on 3 continents are my assets for this position.
Overview
4
4
Languages
41
41
years of professional experience
Work History
SENIOR INSIDE SALES SPECIALIST ( freelance full remote )
WORKNOMADS / WORLDLINE SWITZERLAND
06.2025 - 10.2026
- Senior Sales Specialist fluent in French, German, and English.
- Monthly sales target for payment terminals and contract renewals: CHF 16,000; my personal results: an average of CHF 52,000. Acquisition of new customers, contract renewals, and sales of new payment terminals: 380 customers. Ranked first over the past 12 months.
- Executed sales activities to close deals, propose complementary solutions, and secure new contracts with potential clients, contributing to revenue growth.
- Facilitated client support throughout digital integration process, ensuring seamless experience and high client satisfaction.
- Handled incoming calls and online chats with clients to provide assistance and resolve inquiries., providing personalized support to prospects and customers in the financial sector.
- Achieved average monthly sales of CHF 52,000 against target of CHF 16,000, acquiring 380 new customers and renewing contracts, ranking first in performance over the past 12 months.
KEY ACCOUNT EXECUTIVE (freelance – full remote )
Tresio Ag, Zurich / Switzerland
10.2023 - 04.2025
- Managed accounts for small and medium-sized businesses, focusing 60% on business development in French-speaking Switzerland and 40% in German-speaking Switzerland. Conducted analysis and forecasting of cash flow and liquidity for SaaS start-up in finance. Freelance status-
- Managed key client portfolios across treasury and cash management solutions.
- Negotiated commercial terms and strengthened long-term strategic account relationships.
- Coordinated cross-functional delivery to ensure accurate onboarding and implementation.
TEAM MANAGER: SALES / DIGITAL MARKETING - GERMAN - DACH MARKET
Genpact / TikTok, Lisbon
04.2022 - 12.2023
- Engaged with cold and warm leads to build relationships and drive sales opportunities.
- Handled customer support and retention tasks for an additional 15%.
- Managed, trained, and evaluated junior French and German sales staff for 45%, while dedicating 25% to hiring new colleagues for the German and French market, overseeing a team of 12 to 20.
SENIOR PLANNING ADVISOR - DACH MARKET
LRQA, Lisbon
01.2022 - 04.2022
- Reviewed ISO accuracy of the DACH market during auditors' visits to companies and industries.
- Advised clients on compliance requirements, certification pathways, and audit readiness.
- Reviewed documentation to identify gaps against applicable standards and regulatory expectations.
- Coordinated stakeholder communication to resolve findings and accelerate corrective actions.
TEAM LEADER : CONTENT REVIEW - DACH MARKET
Conectys - TikTok, Lisbon
03.2021 - 12.2021
- Managed the content control and renewal process for German language materials, including audio, photo, and video. Conducted interviews for potential new hires, contributing to staffing needs for German language team. Managed a team of 18 to 22 employees, overseeing daily operations and fostering a collaborative work environment.
- Led content moderation workflow, ensuring policy compliance across TikTok support queues.
- Coached agents on quality standards, escalation handling, and daily performance expectations.
- Monitored team productivity, adjusting assignments to maintain service levels and queue balance.
CONTENT REVIEWER - GERMAN MARKET
Conectys - TikTok, Lisbon
10.2020 - 02.2021
- Moderated content, audio, photo, and video in German language.
- Reviewed user-generated content for policy violations, ensuring consistent moderation decisions.
- Interpreted community guidelines to resolve edge cases and maintain accuracy across reviewed items.
- Escalated sensitive content and complex cases through proper review workflows.
ADVISOR - CUSTOMER ELECTRIC CARS -DACH MARKET
Sitel - Porsche, Lisbon
08.2020 - 11.2020
- Provided inbound support to customers and dealers on technical issues and advice for Smart Mobility and e-Performance Services, enhancing customer experience in managing accounts, registration, charging networks, and Porsche Drive. Cross-sales (e.g. answering questions about contracts, extending subscriptions, etc.). Outbound support (e.g. related to Smart Mobility or e-Performance Services). Monitored open cases by checking and addressing issues. Handled response cards and managed administration of opt-ins and opt-outs, streamlining customer feedback processes.
- Resolved customer inquiries with clear guidance on vehicle services, warranties, and product information.
- Documented interactions accurately in CRM systems, maintaining complete case histories for follow-up.
- Coordinated with internal teams to expedite complex requests and resolve escalated concerns.
AGENCY OWNER
TOURISM REAL ESTATE, Fortaleza / Brazil
02.2012 - 12.2019
- Increased revenues from €25,000 to €295,000 through strategic sales initiatives.
- Facilitated transactions for property purchases and sales., temporary rentals for Brazilian and international tourists. Management of rental websites. Managing Brazilian and international clients by telephone, email, WhatsApp, video call. Managing a team of 6 to 12 sales staff.
- Directed property sales and rental operations across tourism-focused real estate portfolios.
- Negotiated client agreements and secured favorable terms for vacation property transactions.
- Supervised listing strategies to improve visibility across digital and partner channels.
GEN. MANAGER / OWNER
FORTALEZA BEACH RESTAURANT
06.2016 - 06.2018
- Increased income from 350K BRL to 712K BRL. Managed a team of 21 people and led the hiring process.
- Directed daily restaurant operations to maintain service consistency and guest satisfaction.
- Supervised front-of-house and kitchen staff, ensuring smooth coordination during peak service periods.
- Managed scheduling, staffing coverage, and shift assignments to support efficient workflow.
GEN. MANAGER / OWNER
LA INN RESTAURANT, Fortaleza / Brazil
09.2008 - 02.2012
- Increased revenues by 83% from BRL 280K to BRL 512K. Led a team of 19 people.
- Directed daily restaurant operations to maintain efficient service and guest satisfaction.
- Supervised staff scheduling, training, and performance to support consistent front-of-house execution.
- Coordinated inventory controls, purchasing, and vendor orders to reduce shortages and waste.
CONSULTING FREELANCE
OWNER, Rio de Janeiro / Brazil
03.2000 - 07.2008
- Provided consulting services to German and Brazilian companies. Prospected luxury properties including hotels, restaurants, houses, and flats. Managed budgets ranging from 350K Euros to 14 Million Euros for client projects. Audit of companies: management, sales department, recruitment post.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
EXPORT SALES MANAGER BRAZIL AND WEST AFRICA
American Virginia, Rio de Janeiro / Brazil
07.1997 - 12.1999
- Processed confidential financial transactions. Development of the export network in West Africa: Burkina Faso, Niger, Mali, Benin, Ivory Coast, Senegal - Export of 7 40-foot containers.
- Directed sales strategies to expand client base and strengthen market positioning.
- Managed territory pipelines, prioritizing prospects and maintaining consistent follow-up.
- Built long-term customer relationships through consultative selling and responsive support.
COMPANY OWNER
Marion Trading Ltda, Bamako / Mali
10.1992 - 06.1997
- Handled private income records Increased raw gold purchases from 11kg per month to 45kg per month, enhancing supply capacity. Exports to Switzerland and Belgium. Managed a team of 11 sales representatives in Mali, Liberia, and Sierra Leone.
- Directed business operations, setting pricing, purchasing, and growth priorities.
- Negotiated supplier agreements to secure favorable terms and reliable inventory flow.
- Oversaw customer relationships, resolving issues and maintaining long-term commercial trust.
GENERAL SALES MANAGER
Der Gallier GmbH, Munich / Germany
02.1989 - 08.1992
- Traded wines and spirits, specializing in grands crus and exceptional vintages. Grew revenue from DM 600,000 to DM 1.25 million through strategic sales initiatives. Expanded market presence in Eastern Europe, covering Czech Republic, Slovakia, Poland, and Hungary. Management of a team of seven salespeople.
- Directed sales strategy, aligning daily operations with revenue targets and customer expectations.
- Led sales team performance, coaching staff on closing techniques and service standards.
- Developed client relationships, strengthening repeat business and long-term account retention.
MARKET PLACE TRADER - TEAM MANAGER
Financial Brokerage GmbH, Munich / Germany
04.1986 - 01.1989
- Increased revenues from DM 6 million to DM 34 million through strategic trading on NYSE and CBOT. Managed team of 19 traders, coordinating activities and strategies during trips to Switzerland, Austria, and the USA.
- Executed equity, fixed-income, and derivative trades in line with market conditions and client mandates.
- Monitored real-time market movements to identify pricing anomalies and trading opportunities.
- Managed order flow, trade bookings, and position reconciliation with high accuracy.
Education
Master - Business Economics with specialization in International Trade
Fern University Hagen / Germany
Hagen / GermanySkills
- Customer relationship management
- Customer relationship building
- Sales forecasting
- Performance metrics analysis
- Proficiency in CRM systems, workforce management tools, and Office productivity tools
- Digital tool proficiency
- Objection handling
Software
Genesys
Hubspot
Slack
MS office
Adobe
SAP
Netweaver
Citrix
Timeline
SENIOR INSIDE SALES SPECIALIST ( freelance full remote )
WORKNOMADS / WORLDLINE SWITZERLAND
06.2025 - 10.2026
KEY ACCOUNT EXECUTIVE (freelance – full remote )
Tresio Ag, Zurich / Switzerland
10.2023 - 04.2025
TEAM MANAGER: SALES / DIGITAL MARKETING - GERMAN - DACH MARKET
Genpact / TikTok, Lisbon
04.2022 - 12.2023
SENIOR PLANNING ADVISOR - DACH MARKET
LRQA, Lisbon
01.2022 - 04.2022
TEAM LEADER : CONTENT REVIEW - DACH MARKET
Conectys - TikTok, Lisbon
03.2021 - 12.2021
CONTENT REVIEWER - GERMAN MARKET
Conectys - TikTok, Lisbon
10.2020 - 02.2021
ADVISOR - CUSTOMER ELECTRIC CARS -DACH MARKET
Sitel - Porsche, Lisbon
08.2020 - 11.2020
GEN. MANAGER / OWNER
FORTALEZA BEACH RESTAURANT
06.2016 - 06.2018
AGENCY OWNER
TOURISM REAL ESTATE, Fortaleza / Brazil
02.2012 - 12.2019
GEN. MANAGER / OWNER
LA INN RESTAURANT, Fortaleza / Brazil
09.2008 - 02.2012
CONSULTING FREELANCE
OWNER, Rio de Janeiro / Brazil
03.2000 - 07.2008
EXPORT SALES MANAGER BRAZIL AND WEST AFRICA
American Virginia, Rio de Janeiro / Brazil
07.1997 - 12.1999
COMPANY OWNER
Marion Trading Ltda, Bamako / Mali
10.1992 - 06.1997
GENERAL SALES MANAGER
Der Gallier GmbH, Munich / Germany
02.1989 - 08.1992
MARKET PLACE TRADER - TEAM MANAGER
Financial Brokerage GmbH, Munich / Germany
04.1986 - 01.1989
Master - Business Economics with specialization in International Trade
Fern University Hagen / Germany