Summary
Overview
Work History
Education
Skills
Websites
Certification
Locations
Languages
Timeline
Generic

Jennifer Villegas Rivero

Service Team Analyst II - Restaurant Onboarding Coordinator

Summary

Experienced Service Team Analyst and Restaurant Onboarding Coordinator with over six years at Uber in Lisbon, Portugal, specializing in customer service, social media management, and live operations within the Spanish market. Multilingual in Spanish, Portuguese, and English, with a background in the arts as an actress and singer. Bachelor's degree in Social Sciences and Psychology, equipped with strong critical thinking, analysis, and problem-solving skills, along with a deep understanding of human behavior, empathy, and cultural awareness, enabling effective teamwork and leadership with a strong ethical foundation.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
5
5
Certifications

Work History

Restaurant Onboarding Coordinator

Uber
7 2021 - Current
  • Customer Service Representative

Customer Service Representative

Uber
11.2019 - 07.2021
  • Support Eaters, Delivery Partners and Restaurants
  • Social Media Management (Facebook and Twitter)
  • Live Operations Monitoring Specialist

Customer Service Representative

Uber
07.2018 - 04.2019
  • Support Eaters, Delivery Partners and Restaurants
  • Social Media management (Instagram, Facebook and Twitter)

Customer Service Specialist

Sitel
04.2017 - 07.2018
  • Airbnb Customer Support campaign

Actress and Singer

Teatro Lírico Nacional de Cuba
12.2005 - 01.2009

Education

Social Sciences, Psychology -

Universidade Aberta
10.2021 - 05.2024

Bachelor of Arts - BA, Music Performance, General - undefined

Escola de Música do Conservatório Nacional
01.2009 - 04.2011

Bachelor of Arts - BA, Music - undefined

Conservatorio de Música Amadeo Roldán
01.2005 - 04.2009

Skills

Cross-Functional Teamwork

Organizational abilities

Policy understanding

Teamwork and Collaboration

Microsoft Office

Problem-Solving

Time Management

Problem-solving abilities

Training and mentoring

Excellent Communication

New Hire Orientation

Certification

Holding Yourself Accountable

Locations

  • Lisbon, Lisbon

Languages

Spanish, Portuguese
Native language
English
Proficient
C2
Italian
Beginner
A1

Timeline

Social Sciences, Psychology -

Universidade Aberta
10.2021 - 05.2024

Customer Service Representative

Uber
11.2019 - 07.2021

Customer Service Representative

Uber
07.2018 - 04.2019

Customer Service Specialist

Sitel
04.2017 - 07.2018

Bachelor of Arts - BA, Music Performance, General - undefined

Escola de Música do Conservatório Nacional
01.2009 - 04.2011

Actress and Singer

Teatro Lírico Nacional de Cuba
12.2005 - 01.2009

Bachelor of Arts - BA, Music - undefined

Conservatorio de Música Amadeo Roldán
01.2005 - 04.2009

Restaurant Onboarding Coordinator

Uber
7 2021 - Current
Jennifer Villegas RiveroService Team Analyst II - Restaurant Onboarding Coordinator