Jenny Suokas

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Contacted new potential restaurant owners to join our food delivery platform Wolt, reached out to already existing partners selling them extra services and providing them with information to help them grow their customer base on our platform. Handled customer service questions and requests from the existing partners.

• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collected room deposits, fees, and payments.
• Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
• Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
• Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
• Managed hotel's Instagram and Facebook accounts

• Worked as a chef and a bartender in a fast-paced environment while anticipating customer needs and providing them with high quality service.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Managed opening and closing shift kitchen tasks.
• Kept kitchen clean and organized by performing daily maintenance tasks.

• Took orders, prepared them and served to customers
• Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Managed to keep rush hours organized and work environment calm and functioning