SQL
Jessica Beatriz
IT Technician
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
2
2
Languages
2
2
Certificates
3
3
years of professional experience
Work History
IT Technician
Maranhao Department Of Science And Technology
Brasil, Coroata, MA
09.2023 - 12.2023
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
IT Technician
Coroata Municipal Government (Technology Hub)
02.2022 - 05.2022
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Maintained office PCs, networks and mobile devices.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed
Education
High School Diploma With Technical Specialization - Informatics Technical Course
IEMA
Brasil, Coroata, MA 02.2020 - 12.2023
Skills
Application installations
Peripheral Repair
Hardware Installation
Desktop Technical Support
Help Desk Operations
Remote Support
Technical Support
Application support
Helpdesk services
Software configuration
Wireless Networking
Hardware Configuration
Technical Troubleshooting
Computer Diagnostics
LAN/WAN
Documentation Development
Customer Service
System Maintenance
Software diagnosis
Software Upgrades
Collaborative Team Player
Hardware upgrades
Microsoft Office
Help Desk Support
User Support
Hardware diagnostics
Software
JAVA
POWER BI
HTML&CSS
POWER POINT, ACESS, WORD & EXCEL
Certification
ROBOTICS
Timeline
IT Technician
Maranhao Department Of Science And Technology
09.2023 - 12.2023
INTERSHIP
06-2022
IT Technician
Coroata Municipal Government (Technology Hub)
02.2022 - 05.2022
High School Diploma With Technical Specialization - Informatics Technical Course
IEMA
02.2020 - 12.2023
ROBOTICS
05-2019