Jhona Manayon Duarte
Urabanização Mato Serrã 47 Carvoeiro,Algarve
Summary
Friendly and approachable team player with strong communication skills. Proven ability to handle multiple tasks efficiently while maintaining a positive attitude. Experience in providing exceptional customer service and working collaboratively in busy environments. Quick learner who adapts well to new challenges and always aims to contribute to a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Waitress Assistant
Cebu Grand hotel
Cebu City , Phillipines
04.2017 - 08.2018
- Maintained tidy dining area by promptly clearing and resetting tables for incoming guests.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Resolved customer complaints with empathy, ensuring positive dining experiences through effective solutions.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Maintained safe hygiene and food handling standards for full compliance.
- Fostered strong team relationships by proactively assisting waitresses in completing service duties.
- Managed multiple tasks during busy periods, demonstrating strong organisational skills and attention to detail.
Sales Assistant
RD Merchandizing Phillipines
Cebu City, Phillipines
02.2016 - 04.2017
- Delivered attentive sales support, resulting in high levels of customer satisfaction.
- Guided customers in product selection, providing tailored advice to fulfil their needs.
- Worked with team members to exceed sales targets, enhancing overall store performance.
- Handled customer returns, refunds and exchanges at customer service desk.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
Diploma of Higher Education - Foundation Diploma Arts & Design
West London College
London UK01-2014
Lamac National High School
Cebu City PhilippinesSkills
- Hygiene compliance
- Outstanding customer service
- Detail-oriented organisation
- Organised and dependable
- Multitasking
- Teamwork
- Positive attitude
Timeline
Waitress Assistant
Cebu Grand hotel
04.2017 - 08.2018
Sales Assistant
RD Merchandizing Phillipines
02.2016 - 04.2017
Diploma of Higher Education - Foundation Diploma Arts & Design
West London College
Lamac National High School