Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jianjian Mou

Summary

Results-driven professional with international experience in user research, sales support, and client engagement across healthcare and technology sectors. Proven track record of building lasting relationships with diverse stakeholders and delivering insights that directly shape business outcomes. Adept at presenting complex technical information in a clear, compelling manner, and experienced in supporting product adoption through education and stakeholder alignment. Multilingual and highly adaptable, I bring a consultative, solution-focused approach and a passion for supporting clinicians and driving innovation in the medical device industry.

Overview

8
8
years of professional experience

Work History

User Experience Researcher & Consultant

Hitachi Solutions Europe
09.2023 - Current
  • Drove business value by building and maintaining trusted client relationships through rapid, high-quality user experience research and tailored insights, directly contributing to ongoing client engagement and a contract extension worth over £380k.
  • Reduced core digital service usability issues by 21% for a UK government client (Environment Agency) through 20+ rounds of iterative user experience research (e.g., 1:1 interviews, surveys, and usability walkthrough) with 80+ industry professionals, ensuring adoption of user-informed feature refinements via strong stakeholder alignment and buy-in.
  • Influenced digital service strategy and senior decision-making by delivering clear, actionable research reports and presenting insights in 40+ playback sessions, earning client recognition for clarity and relevance of insight.
  • Facilitated 5+ internal and client-facing workshops with 30+ attendees, leading cross-functional teams and senior stakeholders to solution ideation, consensus, and adoption of new approaches.
  • Mentored and trained colleagues in user research practices, including leading 12 colleagues through training sessions and providing one-on-one mentorship to elevate internal research capabilities.

Overseas Event & Sales Intern

HighRichJa Precision Extrusion Machinery Co., Ltd
09.2022 - 11.2023
  • Managed international logistics for the trade fair participations (K-Show & MEDICA), including receipt and setup of demo extrusion machinery and booth materials, ensuring event readiness.
  • Engaged 100+ international prospects at major trade fairs, introducing medical extrusion machinery (e.g., catheter, microcatheter, and silicone tube production lines), and identifying interested visitors to refer to senior management for follow-up.
  • Built rapport and bridged communication gaps in English, Mandarin, and Portuguese, ensuring smooth interactions between Chinese management and International clients.
  • Managed onsite logistics and maintained a comprehensive Excel database of contacts and lead inquiries, providing daily intelligence on client interests to the sales headquarters.

PhD Research Associate in Marketing

University of Porto
09.2017 - 07.2022
  • Awarded a competitive fellowship of €45,000 from the Portuguese National Foundation for Science and Technology for intra-cultural tourism marketing research.
  • Managed 2 advanced mixed-methods research projects with 400+ participants, leading to 2 scientific papers in the top 10 peer-reviewed marketing journals.
  • Delivered actionable insights that informed marketing and service strategies of Destination Management Organizations based on research findings and interpretations.

Education

Ph.D. - Business And Management Studies

University of Porto
Porto
07-2022

Bachelor of Science - Tourism Event Management

Macau University of Tourism
Macau SAR, China
10-2014

Skills

    Relationship Building & Stakeholder Engagement

    Market Research & Insight Generation

    Cross-Functional Collaboration

    Data-Driven Decision-Making

    Strategic Problem Solving

    Workshop Facilitation

    Multilingual: English, Mandarin, Portuguese

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
English
Bilingual or Proficient (C2)

Timeline

User Experience Researcher & Consultant

Hitachi Solutions Europe
09.2023 - Current

Overseas Event & Sales Intern

HighRichJa Precision Extrusion Machinery Co., Ltd
09.2022 - 11.2023

PhD Research Associate in Marketing

University of Porto
09.2017 - 07.2022

Ph.D. - Business And Management Studies

University of Porto

Bachelor of Science - Tourism Event Management

Macau University of Tourism

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Jianjian Mou