Jo-Anne Neil
Lisbon,Lisbon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Bartender
Ecoananas
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Customer Service Representative
Concentrix
09.2021 - 03.2022
- Answered customer telephone calls promptly to avoid on-hold wait times and provided primary customer support to new and existing customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants and updated account information to maintain customer records
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Tracked customer service cases and updated service software with customer information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Promoted available products and services to customers during service, account management, and order calls
Personal Assistant
TMC Cosmetics
01.2019 - 06.2020
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Maintained appropriate filing of personal and professional documentation
- Used discretion when handling confidential information
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Provided assistance with medication management
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
Receptionist
GWN
03.2018 - 12.2018
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
Education
Beira International School
Mozambique 01.2013 - 12 2016
English Language
TEFL
Skills
Customer Service
Timeline
Bartender
Ecoananas
06.2023 - Current
Customer Service Representative
Concentrix
09.2021 - 03.2022
Personal Assistant
TMC Cosmetics
01.2019 - 06.2020
Receptionist
GWN
03.2018 - 12.2018
Beira International School
01.2013 - 12 2016
English Language
TEFL
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