Joana Antunes
Southall,London
Summary
A highly skilled professional with expertise in time management, leadership, and communication. Demonstrates exceptional problem-solving abilities and organisational skills, ensuring time efficiency and strategic planning. Adept at initiative taking, interpersonal communication, multitasking, public relations, and conflict resolution. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
19
19
years of professional experience
Work history
Executive Assistant - PA
Embassy of Peru in Lisbon
Lisbon, Lisbon
04.2014 - 03.2025
- Responsible for managing the daily agenda and providing direct support to the Ambassador
- Handled a wide range of administrative tasks, including maintaining and updating schedules, liaising with official entities, and coordinating travel arrangements (typically twice a month)
- Drafted key documents, speeches, and official communications in collaboration with the chancellery
- Managed accounts payable and receivable, ensuring financial operations ran smoothly
- Organized Embassy events (usually two per month), keeping employees informed about upcoming initiatives
- Recorded meeting minutes and distributed essential information to staff
- Maintained an efficient and organized internal filing system
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Implemented new document management systems, improving data accessibility and security within the firm.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Maintained an up-to-date database ensuring easy retrieval of information when required.
- Handled queries from clients professionally enhancing company's reputation.
- Improved executive workflow through management of schedules and itineraries.
- Filed reports timely to keep executives informed about departmental progress.
- Assisted in decision-making processes by conducting comprehensive research.
- Streamlined administrative processes to increase efficiency at work.
- Coordinated all logistical aspects of corporate events leading to organised and successful functions.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
Public relations manager
Fuse Records
REMOTE, Lisbon
06.2014 - 03.2025
- Led a PR team of approximately 30 staff members, overseeing the development and execution of business strategies
- Designed and implemented targeted PR campaigns to meet the unique needs of clients
- Managed media relations during events, ensuring clear and effective communication
- Served as the primary point of contact for clients regarding media inquiries and issued statements when necessary
- Cultivated strong, positive relationships with media representatives
- Skillfully managed crisis communications, ensuring the client's interests were effectively protected and communicated
- Identified key influencers for partnership opportunities, boosted brand visibility.
- Managed crisis situations to mitigate potential damage to company reputation.
- Enhanced consumer trust with transparent communication strategies.
- Collaborated with marketing team, generated cohesive brand messaging across all platforms.
- Fostered positive relationships with stakeholders through regular engagement activities.
- Implemented social media strategy, improved audience engagement rates.
- Negotiated partnerships with other businesses for mutually beneficial promotional activities.
- Monitored industry trends, ensured company maintained a competitive edge in its PR efforts.
- Established industry contacts and relationships with media.
- Planned daily operations to focus team efforts on current priorities.
Co - Founder
Dom Zé´Viche Restaurant
Oeiras, Lisbon
12.2021 - 01.2024
- Company Overview: A Peruvian Cevicheria/Restaurant
- Oversee daily operations and manage staff during service hours, ensuring adherence to health and safety standards
- Recruit, train, and schedule staff to maintain optimal service levels
- Handle cash register preparation and oversee financial transactions
- Lead promotional and marketing efforts, including social media campaigns (or coordinate with marketing staff, depending on availability)
- Plan and design special event menus to enhance customer experience
- Manage inventory, ordering supplies, and maintaining organization
- Ensure the restaurant's licenses are up-to-date and in compliance
- Oversee budgeting, payments, and negotiate contracts with suppliers to maintain cost efficiency and quality
- Identified market opportunities for business expansion.
- Achieved sustainable growth by developing effective business strategies.
- Established brand identity through effective marketing campaigns.
- Oversaw all facets of daily operations, streamlining work processes.
- Implemented risk management strategies for financial stability.
- Built strong relationships with stakeholders to enhance business value.
- Managed budget allocations, ensuring optimal resource utilisation.
- Boosted company reputation by ensuring exceptional customer service delivery.
- Facilitated training programmes to improve staff skills and knowledge base.
- Initiated partnerships with other businesses to enhance brand visibility.
- Streamlined operations, improving overall productivity.
- Drove innovation with the implementation of creative ideas.
- Utilised technology solutions, increasing operational efficiency.
Travel Agent
Travel Agency Abreu S.A.
Lisbon, Lisbon
09.2006 - 06.2009
- Engage with customers to assess their travel needs and recommend suitable holiday packages or independent travel plans
- Handle bookings and payments through online systems
- Provide expert advice on passports, insurance, visas, vaccinations, tours, and vehicle rentals
- Keep customers informed of any changes, such as flight cancellations, and manage refunds and complaints efficiently
- Consistently meet sales targets while staying up-to-date with the latest trends and developments in the travel industry
- Performed administrative duties such as record-keeping, boosting office efficiency.
- Managed client complaints professionally, restoring trust and confidence.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Tailored bespoke holiday packages for memorable experiences.
- Maintained up-to-date knowledge of global destinations, enhancing service delivery.
- Attended trade fairs to network with potential partners.
- Utilised advanced reservation systems for efficient bookings.
- Offered 24 and 7 support to travellers, alleviating stress during emergencies.
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Organised group tours, resulting in enjoyable shared adventures.
- Assisted clients with passport applications, ensuring timely submissions.
- Coordinated transport arrangements from airports to accommodation facilities.
- Handled refunds and cancellations professionally, protecting client interests.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
Education
Bachelor - Tourism
Instituto Superior de Novas Profissões
Lisbon 09/2006 - 06/2009
Master - Tourism: Event Management Strategy
Escola Superior de Hotelaria e Turismo do Estoril
Lisbon 09/2016 - 01/2019
Skills
- Time Management
- Leadership
- Communication
- Problem Solving
- Organizational Skills
- Time efficiency
- Initiative taking
- Interpersonal communication
- Multitasking
- Strategic planning
- Public Relations
- Conflict Resolution
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Portuguese
Native
References
References available upon request.
Timeline
Co - Founder
Dom Zé´Viche Restaurant
12.2021 - 01.2024
Public relations manager
Fuse Records
06.2014 - 03.2025
Executive Assistant - PA
Embassy of Peru in Lisbon
04.2014 - 03.2025
Travel Agent
Travel Agency Abreu S.A.
09.2006 - 06.2009
Bachelor - Tourism
Instituto Superior de Novas Profissões
09/2006 - 06/2009
Master - Tourism: Event Management Strategy
Escola Superior de Hotelaria e Turismo do Estoril
09/2016 - 01/2019
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