Joana Arada Duarte
Lisboa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Relations
SEEN
07.2023 - Current
- Set and managed policies for concierge services and guest relations.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Guest Relations Manager
KABUKI (Michelin Star Restaurant)
01.2023 - 07.2023
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Guest Relations
ROCCO
03.2022 - 01.2023
- Promoted positive guest relations through proactive communication and attentive service.
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
Education
Bachelor's -
Universidade Lusófona De Humanidades E Tecnologias
Lisbon , PortugalCabin Crew Initial Course -
OMNI Aviation Training Center
São Domingos De Rana04.2024
High School Diploma -
Escola Secundária Padre António Viera
Lisbon, Portugal01.2018
Skills
- Reliability and punctuality
- Customer Assistance
- Brand representation
- Relationship Management
- Discretion and Confidentiality
- Strong empathy
- Customer Service
Personal Information
- Date of Birth: 12/10/1999
- Gender: Female
- Nationality: Portuguese
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Advanced
C1
Timeline
Guest Relations
SEEN
07.2023 - Current
Guest Relations Manager
KABUKI (Michelin Star Restaurant)
01.2023 - 07.2023
Guest Relations
ROCCO
03.2022 - 01.2023
Bachelor's -
Universidade Lusófona De Humanidades E Tecnologias
Cabin Crew Initial Course -
OMNI Aviation Training Center
High School Diploma -
Escola Secundária Padre António Viera
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