Joana Fazendeiro
Lagos,Portugal
Summary
Hi! My name is Joana, I’m 22 years old and I really enjoy working as a team. I am quite outgoing, so much that I have made friendships with people from all over the world. For the moment, my true passion is working with the public and getting to meet new people everyday; but I am always up for new adventures and challenges, as I always try to keep an open mind.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Freelancer babysitter
ZANY
01.2018 - 04.2025
- Maintained healthy eating habits by preparing nutritious meals and snacks.
- Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
- Promoted good behaviour by using positive reinforcement strategies.
- Ensured child safety during indoor and outdoor activities for peace of mind of parents.
- Responded appropriately to physical and emotional needs of the child, ensuring their comfort at all times.
- Developed constructive and cooperative working relationships with others fostering a harmonious environment.
- Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Supervised groups of up to 10 children.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Maintained records of children's daily activities, meals and medications administered.
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
Food and beverage assistant - Exclusive Collection
Club Med Valmorel
Valmorel , Savoie, France
01.2025 - 03.2025
- Checked food quality before serving, safeguarding guest's experiences.
- Resolved customer complaints efficiently, fostering positive relations
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Managed table arrangement
- Collaborated effectively with kitchen staff
- Adapted quickly to changing schedules ensuring consistent performance.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
Internship - Reception
LAGOS AVENIDA HOTEL - SONEL HOTELS
05.2021 - 07.2021
- Solved complex problems with effective teamwork and communication skills.
- Fostered positive relationships with clients for enhanced business reputation.
- Handled incoming calls and emails, ensuring prompt response.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Sought feedback actively and used it to improve performance.
- Established and nurtured positive professional relationships within working environments.
- Exceeded expectations and demonstrated potential for future success.
- Demonstrated critical time management and organisational skills to balance studies alongside paid work.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Generated written materials with meticulous attention to grammar and spelling.
- Created and distributed invoices to customers.
- Drafted outgoing correspondence in appropriate tone and style.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
Education
Degree - Tourism
ALGARVE'S UNIVERSITY - UALG
Faro 09.2021 - 06.2024
Professional Tourism course - undefined
JULIO DANTAS HIGHSCHOOL
01.2018 - 01.2021
Curricular Internship - Reception
CASCADE WELLNESS RESORT
05.2024 - 09.2024
Internship - Reception
LAGOS AVENIDA HOTEL - SONEL HOTELS
05.2021 - 07.2021
Skills
- Team Work
- Outgoing
- Leadership
- Communicative
- Autonomy
- Dedication
- Multilingual communication
Languages
Portuguese
Native
English
Advanced (C1)
Spanish
Beginner (A1)
Personal Information
- Age: 22
- Date of birth: 27/11/02
Affiliations
- Photography
Certification
Clean and Safe formation- Turismo de Portugal
Timeline
Food and beverage assistant - Exclusive Collection
Club Med Valmorel
01.2025 - 03.2025
Curricular Internship - Reception
CASCADE WELLNESS RESORT
05.2024 - 09.2024
Degree - Tourism
ALGARVE'S UNIVERSITY - UALG
09.2021 - 06.2024
Internship - Reception
LAGOS AVENIDA HOTEL - SONEL HOTELS
05.2021 - 07.2021
Internship - Reception
LAGOS AVENIDA HOTEL - SONEL HOTELS
05.2021 - 07.2021
Freelancer babysitter
ZANY
01.2018 - 04.2025
Professional Tourism course - undefined
JULIO DANTAS HIGHSCHOOL
01.2018 - 01.2021
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