Joana Fernandes
Porto
Summary
A dedicated professional with expertise in medical devices and a strong foundation in the healthcare industry. Demonstrates exceptional communication skills, empathy in customer service, and proficiency in persuasion techniques. With a large experience in medical sales and managing territories effectively.
Motivated Medical Sales Representative aiming to exceed sales targets, build strong relationships with healthcare professionals, and grow expertise in Dental Implantology.
Overview
15
15
years of professional experience
2023
2023
years of post-secondary education
Work history
Territory Manager - Implantology and Orthodontics
BIOTECH DENTAL PORTUGAL
North
03.2024 - 09.2025
- As B2B sales representative in dental medicine sector, my role is to provide innovative and tailored solutions to dental clinics, helping to enhance dental practice through high-quality products and specialized service.
- Established strong relationships with key opinion leaders for effective product promotion.
- Attended industry conferences and congresses for networking and staying abreast with latest industry trends.
- Expanded customer base by identifying and reaching out to potential clients.
PACIENT MANAGER
GRUPO ORALMED
Maia
10.2020 - 03.2024
- As Patient Manager in a dental clinic, my responsibilities include overseeing patient relations, ensuring smooth communication between patients and the dental team, coordinating treatment plans, managing appointments, selling dental plans, and providing an exceptional patient experience from initial consultation to post-treatment follow-up.
ADMINISTRATIVE MANAGER; INTERNAL AUDITOR
SAÚDE ATLÂNTICA - CLÍNICA DO DRAGÃO
Porto
03.2011 - 10.2020
- As a Manager in medical clinic, my duties include welcoming and assisting patients, managing appointment schedules, handling patient inquiries, processing billing and insurance claims, ensuring accurate and timely invoicing, and maintaining organized patient records. Additionally, I foster strong relationships with physicians and dentists to ensure seamless coordination of care and provide excellent customer service.
- Implementation of Mobile Clinic project.
- Participation in implementation of Quality Management System, as internal auditor and project manager.
Education
Internal Auditor - ISO Quality Management Systems
Alamedas Office
Master of Science - Pathological, Cytological, and Thanatological Anatomy
ISCS-N - CESPU
09.2006 - 06.2010
Windows Certificate - Informatics
Instituto de Formação - Grupo UNICENTER
06.2002 - 06.2003
Skills
- Self-motivation and resilience
- Communication skills
- Persuasion techniques
- Interpersonal relations and negotiation
- Medical device expertise
- Healthcare industry familiarity
- Territory management
- Organizational skills
COMPETÊNCIAS LINGUÍSTICAS
Portuguese
Native
English
Advanced
Affiliations
- Exercise
- Travel
- Well being
Timeline
Territory Manager - Implantology and Orthodontics
BIOTECH DENTAL PORTUGAL
03.2024 - 09.2025
PACIENT MANAGER
GRUPO ORALMED
10.2020 - 03.2024
ADMINISTRATIVE MANAGER; INTERNAL AUDITOR
SAÚDE ATLÂNTICA - CLÍNICA DO DRAGÃO
03.2011 - 10.2020
Master of Science - Pathological, Cytological, and Thanatological Anatomy
ISCS-N - CESPU
09.2006 - 06.2010
Windows Certificate - Informatics
Instituto de Formação - Grupo UNICENTER
06.2002 - 06.2003
Internal Auditor - ISO Quality Management Systems
Alamedas Office
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