Joana Monteiro
Aveiro,01
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
PRIO
09.2023 - Current
- Member of the Business Development department - contribute to defining the range of products and services while actively seeking new opportunities for innovation and business growth.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Proficient in SAP with expertise in contract creation, price adjustments, as well as procurement order and supplier request management
- Proficient in utilizing tools such as Power BI to analyze sales and product margin data, aiding informed decision-making processes
- I assist in the decision-making process for the marketing strategy of new launches.
- Support the fuel stations with doubts and issues with the system
Supply Chain Specialist
Grespanaria Portugal S.A
07.2022 - 09.2023
- Responsible for managing a diverse portfolio of clients, I handled all aspects of their accounts, including processing orders, coordinating deliveries, and efficiently resolving any complaints or issues that may arise.
- Proficient in SAP, with comprehensive experience ranging from order creation to invoicing, including handling product/service complaint
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Established effective communication channels between departments for seamless supply chain operations.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
Receptionist
Grespanaria Portugal S.A
09.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Post Graduate - Communication Multimedia - Audiovisual Digital
University of Aveiro
Aveiro07.2018
Bachelor of Arts - Journalism And Communication
University of Coimbra
Coimbra, Portugal06.2017
Skills
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Critical Thinking
- SAP
- Power BI
- Internal Communications
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
French
Elementary
A2
Italian
Elementary
A2
Timeline
Administrative Assistant
PRIO
09.2023 - Current
Supply Chain Specialist
Grespanaria Portugal S.A
07.2022 - 09.2023
Receptionist
Grespanaria Portugal S.A
09.2021 - 06.2022
Post Graduate - Communication Multimedia - Audiovisual Digital
University of Aveiro
Bachelor of Arts - Journalism And Communication
University of Coimbra
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