Joana Monteiro Alves
Studente
Antwerpen
Summary
I'm a motivated and goal-oriented student balancing my studies, work and personal development. Outside of my studies, I value discipline and dedication, which I strengthen through regular workouts at the gym and my commitment to my job. I enjoy reading, spending quality time with my family, dog and friends. I am passionate about achieving my goals and thrive in environment where I can learn, grow and make a positive impact.
Overview
7
7
years of professional experience
6
6
Languages
Work History
Restaurant Server
Las Mañas
05.2024 - Current
- Maintain a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivate warm relationships with regular customers.
- Handle customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
Internship Student
Regus
02.2024 - 03.2024
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Restaurant Server
Agora Tearoom
07.2021 - 02.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Retail Assistant
Carrefour
05.2018 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
Education
Bachelor - Business And Languages
Erasmus
Brussels, Belgium06-2026
High School Diploma -
Atheneum
Veurne, Belgium06-2021
Skills
Organization
Time management
Teamwork
Communication
Problem-solving
Flexibility
Project management
MS-Office (Word, PowerPoint, Excel)
Timeline
Restaurant Server
Las Mañas
05.2024 - Current
Internship Student
Regus
02.2024 - 03.2024
Restaurant Server
Agora Tearoom
07.2021 - 02.2024
Retail Assistant
Carrefour
05.2018 - 06.2021
Bachelor - Business And Languages
Erasmus
High School Diploma -
Atheneum