Joana Pereira

Customer service

Leadership

Public speaking

Administration

Social media

IT

Negotiation

Marketing

Management

Handled customer complaints with empathy and composure

Consistently met my short and long-term targets

Proactively participated in meetings with the team and helped create new practices

Processed a range of documentation and entered information into databases

Trained, coached new staff members

Answered calls, responded to emails

Pitched ideas on how to improve performance and eciency

Helped management to identify workow issues and nd solutions

Customer/Operations Services, customer support, follow-up, success, retention and quality

Rigor in speech and data insertion, quality and agility in service

Creation of personalized and automated ows

Provide a history rich in customer information

Optimize the use of resources

Facilitate time management

Offer personalized reports

IT skills and knowledge, data control, computing

Optimization and customer satisfaction

Deltek Maconomy

Time management and sense of priority

Word, PWP and Excel knowledeges

Cyber Security

KPI's knowledges

Operational Processes (incident, problem, changes)

Scripting

Accurately handled large amounts of money on the cash register

Sales management

Negotiation

Inventory accounting

Opening and closing of kiosks

Management and design of kiosks and products

Finance and budgets

Marketing and products promotion

Fluent english speaker

Boarding gates

Check-in

Information security

Security and customer management system

Quality assurance and control

Leadership, trust and friendly posture

Attention to small details

Flexibility and hospitality

Cybersecurity

Technical communication and problem/conict resolution

Customer services, hospitality, friendliness

Preparation of special/specic requests

Always at clients disposal

Quality assurance

Satisfaction of customer needs