Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Joana Santos

Joana Santos

Veterinary Assistant
Serta

Summary

Dynamic veterinary assistant with proven expertise at Onevet in surgical support and client communication. Successfully enhanced patient care through meticulous record-keeping and education on preventive services. Skilled in cleaning and sanitizing, ensuring a safe environment for animals, while fostering strong relationships with clients to promote their pets' health.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Veterinary Assistant

Onevet
10.2023 - Current
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Checkout Supervisor

Continente Bom Dia
11.2021 - 10.2023
  • Collaborated with store management to develop strategies for improving overall store performance and customer experience.
  • Supervised multi-cultural teams of 10 members, enforcing compliance with operational policies and procedures.
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Evaluated employee performance regularly, providing constructive feedback aimed at fostering growth and development within the team.
  • Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.

Cashier

Continente Bom Dia
11.2020 - 11.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Professional Course - Veterinary Science

Empower Up
Lisbon, Portugal
04.2001 -

College -

Early Years Educator
Weybridge
04.2001 -

Skills

Surgical procedures and support

Animal safety

Emergency and preventive care

Reception area maintenance

Surgical assistance

Lab operations

Client communication

Cleaning and sanitizing

Animal nutrition

Euthanasia assistance

Interests

Running

Going on walks

Travelling

Cooking

Timeline

Veterinary Assistant

Onevet
10.2023 - Current

Checkout Supervisor

Continente Bom Dia
11.2021 - 10.2023

Cashier

Continente Bom Dia
11.2020 - 11.2021

Professional Course - Veterinary Science

Empower Up
04.2001 -

College -

Early Years Educator
04.2001 -

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Joana SantosVeterinary Assistant