Hi, I’m
João Oliveira
Support Ops Specialist
Aveiro,Aveiro
Fall seven times; stand up eight.
Japanese proverb
Summary
- Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
- Responsible and organized with eye for detail. Demonstrates strong time management to meet deadlines by organizing own workload successfully. Learns quickly.
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Seasoned football Data Collector Analyst with broad foundation in extracting and verifying accuracy of data. Excellent attention to detail and solid multi-tasking skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
5
years of post-secondary education
Work history
Stats PerformAveiro, Aveiro
Support Ops Specialist
06.2021 - Current
Job overview
- Adhered strictly to policies and procedures for continued company compliance;
- Managed high-volume customer queries simultaneously through effective multitasking;
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback;
- Coached and trained team members to increase productivity and growth;
- Participated in staff meetings to discuss new developments;
- Assisted manager in implementing and updating procedures to sustain quality standards;
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate;
- Responded to incidents on-site, providing precise time estimations and managing customer expectations;
- Leveraged available resources, knowledge and equipment to resolve customer requests;
- Contact and manage client data deliveries, relying on meeting deadlines;
- Internal company support, troubleshooting and investigating solutions for 1st and 2nd levels of support queries.
Opta - Stats PerformAveiro, Aveiro
Data Analyst
06.2016 - 05.2021
Job overview
- Assessed processes, procedures and work practices for strengths and weaknesses;
- Navigated multiple application-specific interfaces to carry out analysis;
- Participated in requirements meetings and data mapping sessions to understand business needs;
- Data collection of live football matches following the company's definitions and experience received during the training process;
- Post-matching quality checks to assure the highest standard of collection.
- Managed daily assignment schedule in an efficient and accurate manner.
- Practiced confidentiality with information to comply with privacy guidelines.
- Adhered to data integrity and security policies by protecting information.
Education
Universidade de CoimbraCoimbra
Diploma of Higher Education from Public-Private Administration
09.2010 - 09.2015
Skills
- Advanced product knowledge
- Data confidentiality
- Brand awareness and representation
- Data verification procedures
- Office 365 usage
- JIRA
- Data collection and analysis
- Troubleshooting and fault finding
- Technical analysis
- Product knowledge
Languages
Portuguese
Native
A1
English
Advanced
C1
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Support Ops Specialist
Stats Perform
06.2021 - Current
Data Analyst
Opta - Stats Perform
06.2016 - 05.2021
Universidade de Coimbra
Diploma of Higher Education from Public-Private Administration
09.2010 - 09.2015