Joaquim Samuel
Entry Level Cyber Security Analyst
Lisbon,11
Summary
Certified in: CompTIA Security Analytics Professional, ISO 27001, Ethical Hacker (CEHv12), CYSA+ , CompTIA Security + and Microsoft SC-900
Dynamic IT professional with a proven track record at Contidis Lda., excelling in customer service and problem-solving. Successfully streamlined helpdesk/ IT support processes, enhancing response times and boosting customer satisfaction. Skilled in network security and team collaboration, committed to delivering innovative IT solutions that drive efficiency and reliability.
Developed technical problem-solving skills and strong understanding of network systems in fast-paced environment. Demonstrated ability to manage hardware and software issues while maintaining network performance. Looking to transition into new field where these skills can be effectively applied and further developed.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Network Infrastructure Technician
Sotecno Gaio
Lisbon, Lisbon
10.2023 - Current
- Participated in the design of new office networks, ensuring efficient connectivity for all employees.
- Conducted thorough documentation of network architecture, enabling efficient troubleshooting processes when needed.
- Implemented network infrastructure upgrades for improved system reliability and efficiency.
- Collaborated with cross-functional teams to develop comprehensive IT solutions for clients.
- I participated in the process of restructuring of the entire network system of CAM CENTRO DE ARTES MODERNAS Gulbenkian
- Enhanced network performance by troubleshooting and resolving connectivity issues.
Cordenador De Helpdesk/Level 2 IT Support Engineer
Contidis Lda.
Luanda, Angola
12.2021 - 09.2023
- Supported end-users in troubleshooting hardware and software problems effectively.
- Streamlined helpdesk processes for faster response times to client inquiries.
- Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
- Maintained updated knowledge of industry trends, staying ahead of emerging technologies and potential threats.
- Optimized server performance through regular updates and hardware upgrades.
- Developed customized solutions for unique client requirements, leading to increased customer satisfaction ratings.
- Reduced downtime with proactive system monitoring and maintenance tasks.
- Enhanced network security by implementing robust data protection measures.
- Collaborated with cross-functional teams, ensuring seamless software integration.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Provided after-hours support when necessary, demonstrating commitment to excellent customer service and responsiveness in critical situations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed root cause analysis of reported issues to enact corrections.
Education
Associate in Engineering Technology - Telecommunications
Universidade Católica De Angola
Luanda 03.2015 - Current
Some College (No Degree) - Cyber Security
Rumos Training
Lisbon 01.2024 - 03.2025
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Microsoft office
Team management
Flexible and adaptable
MS office
Microsoft Word
Supervision and leadership
Network troubleshooting
Remote support
Server administration
Hardware installation
Active directory
Teamwork
Hardware and software repair
Technical support
Interpersonal skills
User support
Switching technologies
Network configuration
Network security
Operating systems
Timeline
Some College (No Degree) - Cyber Security
Rumos Training
01.2024 - 03.2025
Network Infrastructure Technician
Sotecno Gaio
10.2023 - Current
Cordenador De Helpdesk/Level 2 IT Support Engineer
Contidis Lda.
12.2021 - 09.2023
Associate in Engineering Technology - Telecommunications
Universidade Católica De Angola
03.2015 - Current
Similar Profiles
Luan Cordeiro YoshidaLuan Cordeiro Yoshida
Graduate Assistant at Campbellsville UniversityGraduate Assistant at Campbellsville University
ILARIA GIANCATERINAILARIA GIANCATERINA
Content Analyst at Google Via Tech FireflyContent Analyst at Google Via Tech Firefly
Nelson TeixeiraNelson Teixeira
Customer Service Representative at Europcar Car RentalCustomer Service Representative at Europcar Car Rental