Gaming & Technology Trends
Filmmaking & Photography
Building Custom PCs & FPV Drones
AI & Emerging Digital Innovations
Joel Aguiar
IT Technician | Digital Creator | Dispatcher
Summary
Innovative IT professional and digital content creator with over 10 years of experience in technical support, customer relations, and multimedia production. Adept at troubleshooting complex IT issues, managing digital workflows, and creating high-quality visual content. Strong communicator with a keen eye for detail, capable of bridging the gap between technology and creativity. Passionate about emerging tech, photography, and video storytelling.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Support professional prepared for role requiring effective communication and problem-solving capabilities. Known for enhancing customer satisfaction through timely and accurate support. Reliable team player with focus on adapting to changing needs and delivering consistent results.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Dispatcher
GTA Coach
01.2025 - 01.2026
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of air crews.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Bus Washer
GTA Coach
02.2024 - 01.2025
- Perform routine cleaning and upkeep of fleet vehicles to ensure professional presentation and compliance with company standards.
- Conduct basic inspections to identify visible maintenance needs, such as fluid leaks or exterior damage.
- Support mechanics by preparing tools, equipment, and work areas for repairs and servicing.
- Adhere to workplace safety protocols and assist in maintaining a hazard-free shop environment.
- Enhanced overall bus appearance by consistently providing thorough and detailed washes, contributing to a positive public image for the company.
Freelance Cinematographer & Photographer
Self-employeed
06.2018 - 01.2024
- Delivered high-impact photography and videography projects for commercial clients, including product marketing, music videos, events, and weddings.
- Provided creative direction and post-production services, ensuring brand consistency and audience engagement.
- Managed end-to-end content creation, from pre-production planning to final edits and client approvals.
- Developed innovative solutions for challenging shooting conditions, ensuring the best possible results under difficult circumstances.
- Enhanced film visuals by employing advanced lighting techniques and camera movements.
Technical Support Specialist
Talkdesk
02.2022 - 08.2023
- Provide technical assistance to enterprise clients, troubleshooting software and connectivity issues.
- Develop in-depth expertise in cloud-based customer service platforms such as Zendesk, Salesforce, Kibana, and Twilio Console.
- Analyze and resolve complex technical inquiries to improve customer workflow efficiency.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
Broadcast Media & Image Reporter
VITEC - AZORESTV
03.2021 - 06.2022
- Worked in a fast-paced TV production environment, handling video editing, live broadcasting, and team coordination.
- Operated professional-grade filming equipment, ensuring high-quality visual storytelling.
- Edited and prepared news segments, optimizing footage for broadcast standards.
- Edited stories for accuracy and clarity.
- Captured and edited audio, video and photographs to provide multimedia content to enhance stories.
- Covered breaking news events effectively, ensuring timely updates for audiences while maintaining factual accuracy and journalistic integrity.
IT Technician & Sales Specialist
Inforlandia Terceira
09.2014 - 06.2018
- Provided IT support, hardware diagnostics, and software solutions to retail and business clients.
- Developed strong customer service and sales strategies, driving product adoption and client satisfaction.
- Troubleshot and repaired computer hardware and networking issues, reducing downtime for users.
- Configured systems according to prescribed software and hardware frameworks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Education
High School Diploma With IT Specialization - Computer And Information Sciences
Escola Secundaria Vitorino Nemesio
Praia Da Vitoria, Azores - Portugal 05.2001 -
Skills
IT & Technical Support: Computer Hardware & Software, Networking, System Troubleshooting
Creative & Digital Media: Photography, Videography, Video Editing, Graphic Design
Content Production: Video & Photo Editing, Motion Graphics, Social Media Content Creation
Customer Relations: Technical Assistance, Client Consultation, Problem-Solving
Project Management: Workflow Optimization, Team Collaboration, Deadline Management
Transportation Dispatcher: Strong decision-making, Documentation and paperwork, Route Planning, Transportation safety protocols, Fuel efficiency optimization, Effective time management, Team collaboration, Logistics management
Accomplishments
- Worked independently on numerous large-scale projects, including around 30 weddings.
- Recorded and edited events professionally for 6 years, consistently delivering high-quality content.
- Produced videoclips that reached upwards of 1M views, demonstrating strong audience engagement.
- Developed a reputation for reliability and creativity, delivering results that exceeded client expectations.
Interests
Timeline
Dispatcher
GTA Coach
01.2025 - 01.2026
Bus Washer
GTA Coach
02.2024 - 01.2025
Technical Support Specialist
Talkdesk
02.2022 - 08.2023
Broadcast Media & Image Reporter
VITEC - AZORESTV
03.2021 - 06.2022
Freelance Cinematographer & Photographer
Self-employeed
06.2018 - 01.2024
IT Technician & Sales Specialist
Inforlandia Terceira
09.2014 - 06.2018
High School Diploma With IT Specialization - Computer And Information Sciences
Escola Secundaria Vitorino Nemesio
05.2001 -