João Calhau
Lisbon
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solve while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems. Enthusiastic about learning and improving processes to increase the organization's efficiency and profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Order Management Analyst
BOSE Corporation
06.2023 - Current
- Order management with a strong emphasis on process improvement and automation.
- Order fill rate analysis for the European markets.
- Inventory management - responsible for the European allocation procedure for B2B and B2C where I collaborate with cross-functional teams (forecast and business planners) to ensure efficient inventory management to meet allocation plans and demand forecasting.
- Interfaced with sales, operations and financial departments to facilitate order flow and meet processing KPIs.
Order Management Specialist
BOSE Corporation
04.2022 - 06.2023
- Joined and started a new order management team in Lisbon, with work carried over from Belgium and some from the United States.
- Review, validate and process customers purchase orders ensuring their completeness and accuracy to be delivered on time.
- Support sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction
- Manage and customer support for wholesale B2B customers in the US and Canada, United Kingdom, Germany, Austria, and Switzerland (general inquiries, stock, product details, ETA, returns, Shortages, PO processing and others)
- Support B2C finance tasks
- Minimize errors in the orders and financial documents through meticulous attention to detail, comprehensive reviews, proactive issue troubleshooting, and fostering clear and effective communication with stakeholders.
OTC - Cash Application Specialist
BOSE Corporation
10.2020 - 04.2022
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Utilized various software programs to process customer payments (HighRadius, SAP) and solve AR accounting issues
- Customer account analysis and reconciliation (in SAP and on the Ingenico, PayPal and Adyen platforms) for B2C
- Assist audit requests, refunds processing (B2C & B2B)
- Responsible for B2C PayPal claims in Europe.
Education
Post-Graduation in Logistics and supply chain management -
INDEG - Executive Education
Lisbon, Portugal03.2024
Master's Degree in Management - Business Management
ISCTE BUSINESS SCHOOL
Lisbon, Portugal12.2021
Bachelor Degree in Economics - Economics
ISCTE BUSINESS SCHOOL
Lisbon, Portugal06.2019
Skills
- Microsoft Office (Excel)
- SAP & SalesForce Experience
- Analytical and Critical Thinking
- Fluent in English
- Written and oral Communication
- Process improvement mindset
- Problem Solving
- Task Prioritization
Personal Information
Nationality: Portuguese
Date of Birth: 06/02/1998
Websites
Certification
- Excel: Aidlearn certificate
- Language & Company: Proficiency certificate(B2 level), 2018.
Languages
Portuguese
Native language
ENGLISH
Upper intermediate
B2
SPANISH
Intermediate
B1
Timeline
Order Management Analyst
BOSE Corporation
06.2023 - Current
Order Management Specialist
BOSE Corporation
04.2022 - 06.2023
OTC - Cash Application Specialist
BOSE Corporation
10.2020 - 04.2022
Post-Graduation in Logistics and supply chain management -
INDEG - Executive Education
Master's Degree in Management - Business Management
ISCTE BUSINESS SCHOOL
Bachelor Degree in Economics - Economics
ISCTE BUSINESS SCHOOL
- Excel: Aidlearn certificate
- Language & Company: Proficiency certificate(B2 level), 2018.
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