João Couto
Lisboa
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
10
10
years of professional experience
Work History
Key Account Manager
Ecolab
Lisboa, Lisboa
01.2024 - Current
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Strengthened client relationships through regular communication and effective problem solving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Expanded key account base by identifying and cultivating new business opportunities.
Account Executive
Jobbatical
07.2022 - 11.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Developed creative solutions to meet individual client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Business Developer Manager
Cerecaptio
03.2022 - 09.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated 500.000 Euros in new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
Head of Sales
Rocket Delivery
Lisboa
08.2021 - 03.2022
- Conducted regular sales team training on updated trends, catalogue updates, sales techniques and target customers.
- Stayed updated on sales and marketing trends by attending regular development training, researching and networking.
- Operated various CRM systems to effectively manage and monitor sales data, including Salesforce and Pipedrive.
- Stayed updated on competitor activity, trends, threats and money-making opportunities through daily networking and research.
- Designed a wide range of strategic plans, including growth, sales and marketing plans to ensure business reached monthly targets.
Sales Team Leader
Just Eat
Lisboa
09.2017 - 08.2021
- Updated detailed business and sales records accurately and promptly for reliable reference.
- Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets.
- Demonstrated outstanding networking and marketing skills to build positive company reputation and enhance client appeal.
- Created. implemented amd tracking monthly KPI targets, driving team motivation and morale to achieve them.
- Recruited and trained high-achieving sales teams, aiding company success against profit goals.
- Over achieved montlhy targets
- Top Performer in all 10 European markets
Sales Executive
Philip Morris
Lisboa
06.2016 - 06.2017
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Expanded territory by identifying and actioning cold leads, negotiating profitable contracts for all product lines offered.
Strategic Account Representative
FedEx
Lisboa
01.2015 - 06.2016
- Applied effective upselling techniques to increase per-sale revenues.
- Delivered exceptional service to each customer by listening to concerns and answering questions.
- Improved client consultations and determined needs through team management.
- Employed excellent time-management skills to maximise task completion and reduce errors.
- Customised customer experiences to build brand loyalty.
Education
19 - Sports - Football
ISCE
Lisboa2019
14 - International law and International Relationships
Universidade de Lisboa
Lisboa2016
14 - Law
Universidade Lusófona
Lisboa2014
Skills
- Sales strategy execution
- Growth strategies
- Sales team management
- Commission planning
- Negotiation expertise
- Sales CRM operation
- Business Growth Opportunities
- Revenue Generation
- Customer Presentations
Accomplishments
- Launched two Food delivery company's in Portugal.
- Planned and coordinated two projects resulting in increased of more than 2000 partners .
- Lead teams up to 15 people.
- Increased yearly revenue by 100% in 5 months.
Languages
Portuguese
First Language
English
Advanced
C1
Spanish
Upper Intermediate
B2
Timeline
Key Account Manager
Ecolab
01.2024 - Current
Account Executive
Jobbatical
07.2022 - 11.2023
Business Developer Manager
Cerecaptio
03.2022 - 09.2022
Head of Sales
Rocket Delivery
08.2021 - 03.2022
Sales Team Leader
Just Eat
09.2017 - 08.2021
Sales Executive
Philip Morris
06.2016 - 06.2017
Strategic Account Representative
FedEx
01.2015 - 06.2016
19 - Sports - Football
ISCE
14 - International law and International Relationships
Universidade de Lisboa
14 - Law
Universidade Lusófona
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