João Moreira
Maia,Porto
Summary
Professional with extensive experience in customer service within the hospitality sector. Proven ability to improve client satisfaction through effective communication and problem-solving. Demonstrates composure and organization in high-pressure environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Reservations agent
Renaissance Porto Lapa Hotel
Porto, Porto
11.2025 - Current
- Delivered high-level customer service for increased customer satisfaction.
- Dealt diligently with overbookings for reduced customer inconvenience.
- Managed complex bookings with attention to detail and professionalism.
- Worked closely with front office staff for smooth check-in procedures.
- Kept up-to-date records of bookings, ensuring accuracy at all times.
- Collaborated with sales team to improve reservations process.
Front desk agent
Renaissance Porto Lapa Hotel
Porto, Porto
12.2024 - 11.2025
- Ensured smooth check-ins and check-outs to enhance guest experience.
- Managed payment transactions with accuracy and integrity.
- Handled confidential information discreetly to uphold guest privacy and trust.
- Compiled end-of-day reports for management review and analysis.
- Resolved discrepancies in accounts through meticulous financial transaction review.
- Prepared invoices for early departures or extended stays to prevent confusion.
Front desk agent
Courtyard by Marriott Biel/Bienne
Biel/Bienne, Bern
05.2024 - 11.2024
- Played a crucial role in the hotel opening team, ensuring operational excellence.
- Received in-depth training in Marriott quality standards to deliver a high level of service.
- Provided reception and personalized assistance to guests, efficiently and warmly handling their luggage.
- Escorted guests to their rooms, guaranteeing a welcoming and memorable experience.
- Maintained the flow and organization of the lobby to cultivate a pleasant and functional atmosphere.
- Managed the valet parking service effectively, offering customers convenience and security.
Opening Team and Hotel Bellman
Renaissance Porto Lapa Hotel
Porto, Porto
03.2023 - 03.2024
- Contributed to hotel opening team, ensuring operational excellence from day one.
- Received comprehensive training in Marriott quality standards to uphold service quality.
- Provided reception services and personalised assistance, managing guest luggage efficiently.
- Escorted guests to rooms, creating welcoming and memorable experiences.
- Maintained lobby organisation to foster a pleasant and functional atmosphere.
- Managed valet parking service, enhancing customer convenience and security.
Opening Team and Bartender
Four Points by Sheraton Matosinhos
Matosinhos, Porto
02.2022 - 01.2023
- Contributed significantly to preparations for hotel opening.
- Completed rigorous training in accordance with Marriott's high standards.
- Specialised in bar mise-en-place, emphasising classic and modern cocktails.
- Provided excellent service to customers, resulting in repeat business.
- Resolved customer complaints promptly to maintain good relationships.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Recommended drinks to customers, increasing overall sales.
- Handled cash transactions securely minimising risk of theft or fraud.
Education
Bachelor of Science - Hotel Management and Administration
Escola Superior de Hotelaria e Turismo do Porto
Porto, Portugal 09.2018 - 07.2021
Skills
- Proactive in taking initiative
- Punctuality and reliability
- Marriott Bonvoy policies expertise
- Extreme attention to detail
Languages
Portuguese
Native
English
Proficient (C2)
Spanish
Advanced
French
Upper intermediate (B2)
Timeline
Reservations agent
Renaissance Porto Lapa Hotel
11.2025 - Current
Front desk agent
Renaissance Porto Lapa Hotel
12.2024 - 11.2025
Front desk agent
Courtyard by Marriott Biel/Bienne
05.2024 - 11.2024
Opening Team and Hotel Bellman
Renaissance Porto Lapa Hotel
03.2023 - 03.2024
Opening Team and Bartender
Four Points by Sheraton Matosinhos
02.2022 - 01.2023
Bachelor of Science - Hotel Management and Administration
Escola Superior de Hotelaria e Turismo do Porto
09.2018 - 07.2021