JOÃO SEROMENHO
Setúbal
Overview
5
5
years of professional experience
Work History
Hospitality Hero
Libere
Lisbon, Portugal
06.2024 - Current
Night Auditor
EditoryHotels
Troia
03.2023 - 09.2023
Customer Service Representative
Hays/Majorel
Lisbon
09.2021 - 04.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Kept accounts in balance and ran daily reports to verify totals
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Looked over pending check-ins and payment processes to complete closing procedures
- Oversaw night auditing of daily room occupancy and hotel revenue
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Collaborated with team members to handle guest requirements from check-in through check-out
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
- Reported financial data and updated financial records in ledgers and journals
- Reviewed daily financial statements and completed end-of-day paperwork in Opera with 100% accuracy
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera with 100% accuracy
- Worked for the payments department of the ARK project, solving issues such as: Payment blocks, denied CC's
- Main form of contact was through a ticketing system, but we were also assigned to do callbacks/emails
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
Customer Service Representative
Altice
Lisbon
02.2021 - 09.2021
Level 1 Helpdesk Agent
C3i Solutions
Sofia
02.2020 - 11.2020
Customer Service Representative
Telus International
Sofia
10.2019 - 02.2020
- Company Overview: Worked for Epic Games, a gaming company which had become a games retailer at the times
- Assisted on multiple issues through a ticketing system either in games developed by Epic or account/app related issues
- This included in-game issues, purchase/refund problems, general troubleshooting and many others
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Installed, modified and repaired software and hardware to resolve technical issues
- Used ticketing systems to manage and process support actions and requests
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Worked for Epic Games, a gaming company which had become a games retailer at the times
Education
Computer Technician - Informatics
Galileu/Rumos
08.2023
High School Diploma -
Escola Secundaria Sebastião Da Gama
Lisbon08.2018
Skills
- Microsoft Office
- Account Management
- Hardware
- ITIL service Desk
- Network and Communications
- Operating system support
- IT technical
- Helpdesk Technician
Languages
Portuguese
English
Spanish
Timeline
Hospitality Hero
Libere
06.2024 - Current
Night Auditor
EditoryHotels
03.2023 - 09.2023
Customer Service Representative
Hays/Majorel
09.2021 - 04.2022
Customer Service Representative
Altice
02.2021 - 09.2021
Level 1 Helpdesk Agent
C3i Solutions
02.2020 - 11.2020
Customer Service Representative
Telus International
10.2019 - 02.2020
Computer Technician - Informatics
Galileu/Rumos
High School Diploma -
Escola Secundaria Sebastião Da Gama