Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOÃO SEROMENHO

JOÃO SEROMENHO

Setúbal

Overview

5
5
years of professional experience

Work History

Hospitality Hero

Libere
Lisbon, Portugal
06.2024 - Current

Night Auditor

EditoryHotels
Troia
03.2023 - 09.2023

Customer Service Representative

Hays/Majorel
Lisbon
09.2021 - 04.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
  • Kept accounts in balance and ran daily reports to verify totals
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
  • Looked over pending check-ins and payment processes to complete closing procedures
  • Oversaw night auditing of daily room occupancy and hotel revenue
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
  • Reported financial data and updated financial records in ledgers and journals
  • Reviewed daily financial statements and completed end-of-day paperwork in Opera with 100% accuracy
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera with 100% accuracy
  • Worked for the payments department of the ARK project, solving issues such as: Payment blocks, denied CC's
  • Main form of contact was through a ticketing system, but we were also assigned to do callbacks/emails
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers

Customer Service Representative

Altice
Lisbon
02.2021 - 09.2021

Level 1 Helpdesk Agent

C3i Solutions
Sofia
02.2020 - 11.2020

Customer Service Representative

Telus International
Sofia
10.2019 - 02.2020
  • Company Overview: Worked for Epic Games, a gaming company which had become a games retailer at the times
  • Assisted on multiple issues through a ticketing system either in games developed by Epic or account/app related issues
  • This included in-game issues, purchase/refund problems, general troubleshooting and many others
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Installed, modified and repaired software and hardware to resolve technical issues
  • Used ticketing systems to manage and process support actions and requests
  • Documented transactions and support interactions in system for future reference and addition to knowledge base
  • Worked for Epic Games, a gaming company which had become a games retailer at the times

Education

Computer Technician - Informatics

Galileu/Rumos
08.2023

High School Diploma -

Escola Secundaria Sebastião Da Gama
Lisbon
08.2018

Skills

  • Microsoft Office
  • Account Management
  • Hardware
  • ITIL service Desk
  • Network and Communications
  • Operating system support
  • IT technical
  • Helpdesk Technician

Languages

Portuguese
English
Spanish

Timeline

Hospitality Hero

Libere
06.2024 - Current

Night Auditor

EditoryHotels
03.2023 - 09.2023

Customer Service Representative

Hays/Majorel
09.2021 - 04.2022

Customer Service Representative

Altice
02.2021 - 09.2021

Level 1 Helpdesk Agent

C3i Solutions
02.2020 - 11.2020

Customer Service Representative

Telus International
10.2019 - 02.2020

Computer Technician - Informatics

Galileu/Rumos

High School Diploma -

Escola Secundaria Sebastião Da Gama
JOÃO SEROMENHO