João Soares

• Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement
• Played an integral role in preparing for ISO certification audits, demonstrating compliance with international quality management systems
• Analyzed technical drawings and manufacturers' instructions to troubleshoot problems in functional and control systems
• Helped uncover and fix production problems to reduce overall defect rates
• Provided training on quality assurance best practices for new and old employees, fostering a culture of excellence within the organization
• Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance
• Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed
• Utilized problem-solving skills to identify trends in data that indicated potential areas requiring attention or modification within the manufacturing process
• O km's Complaint Management for City Buses: Prioritize each complaint according to Toyota's Management Tools; Deal with After-Sales, Engineering, and Supply-Chain teams to ensure a proper solution to the client. Reduced customer complaints with proactive identification of potential issues during routine testing procedures
• Implementation of Quality Tools: Toyota Problem Solving (8D or PPS) in Customer Complaint Resolution

• Experience:
• Conducted routine oil changes, tire rotations, fluid replacements, bulb changes, brakes, and suspensions
• Promoted shop safety by cleaning work areas and removing hazardous materials.
• Car setup changes: toe, camber, and tire pressure
• Communicating with the drivers, and analyzing their telemetry and feedback to ensure their full potential on the race track
• Pitstop assistant (fuel add, change brake pads and tires)

Team and personal accomplishments:

• Winners of the 2019 European Citroen C1 Trophy - 24h of Belgium
• Winners of the 2019 National Citroen C1 Trophy
• Experience dealing with drivers
• Working under pressure during the race weekend: engine, gearbox, clutch, brake pad replacements