Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Timeline
Generic
João Zacarias

João Zacarias

Vilamoura,Portugal

Summary

Results-driven commercial professional with 8 years of experience in multi-site retail operations, sales and team leadership. Proven ability to build strong client relationships, negotiate effectively and deliver against demanding commercial targets.

Experience in leading teams, analyzing market and costumer needs, and creating high-quality client experiences. Now seeking to bring this strong commercial and relationship-driven background into luxury real estate, with a focus on personalized service, client trust and long-term business development.

Overview

3
3
Languages
1
1
Certification
8
8
years of professional experience

Work History

Multi-Site Operations Supervisor

Cãovívio, Lda
, Portugal
09.2018 - 07.2026
  • Managed commercial operations across 7 retail locations and a team of 25 employees, ensuring consistent sales performance and high customer service standards.
  • Coordinated supply chain management and monitored company logistics functions daily.
  • Organised recruitment and hiring for store teams across all locations.
  • Trained and mentored employees to maximise daily team productivity.
  • Led staff training sessions to lift productivity and uphold standards.
  • Monitored staff performance and executed improvement plans for gaps identified.
  • Resolved customer complaints quickly to restore trust and protect reputation.
  • Served as point of contact between store teams and upper management.
  • Negotiated with suppliers and managed commercial relationships, contributing to purchasing volumes exceeding previous-year levels.
  • Completed SWOT analysis across store locations to spot hidden issues.

Education

Public and Private Administration

Faculdade Direito Universidade de Coimbra
2016

Business Management

ISCAC - Coimbra Business School
2015

Skills

  • Logistical coordination
  • Operational support
  • Negotiation
  • Client relationship management
  • Supplier management
  • Performance monitoring
  • Employee training
  • Team supervision
  • Team motivation
  • Conflict resolution
  • Leadership skills
  • Market analysis

Languages

Portuguese
First Language
English
Advanced
C1
Spanish
Intermediate
B1

Certification

  • Complete Excel Course - MBi, Maria Braga
  • Advanced English Course - International House Santa Clara - CEFR Level C1 - 2014
  • Cambridge First Certificate In English (FCE) - Cambridge ESOL - CEFR Level B2 - 2013
  • Black belt in Karate - Centro português de Karate - 2015
  • ChatGPT Mastery Certificate - Coursiv

Hobbies and interests

  • Karate (15 years of practice) & Fitness
  • Swimming & Cycling
  • Outdoor activities
  • Documentaries

Timeline

Multi-Site Operations Supervisor

Cãovívio, Lda
09.2018 - 07.2026

Public and Private Administration

Faculdade Direito Universidade de Coimbra

Business Management

ISCAC - Coimbra Business School
João Zacarias