Jorge Pedro Costa Junior
Birmingham
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Siamais
04.2023 - Current
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Head Waiter
The Oyster Club
09.2022 - 03.2023
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
Restaurant Waiter
Lulu Wild
06.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Restaurant Waiter
Tattu Birmingham
09.2021 - 06.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Informed customers about daily and seasonal specials.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Retail Cashier
Lojas Francas Portugal, Airport
02.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
Restaurant Waiter
Shoreditch House
07.2015 - 06.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Restaurant Waiter
Busaba's Thai Cuisine
09.2014 - 05.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Tianjin University
Tianjin, China01.2020
Skills
- Conflict Resolution
- Sales Operations
- Staff Management
- Service Quality Enhancements
- Task Delegation
- Cash Handling
- Point of Sale POS Software
- Recruitment
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Elementary
French
Elementary
English
Full Professional
Timeline
Restaurant Supervisor
Siamais
04.2023 - Current
Head Waiter
The Oyster Club
09.2022 - 03.2023
Restaurant Waiter
Lulu Wild
06.2022 - 09.2022
Restaurant Waiter
Tattu Birmingham
09.2021 - 06.2022
Retail Cashier
Lojas Francas Portugal, Airport
02.2020 - 04.2021
Restaurant Waiter
Shoreditch House
07.2015 - 06.2016
Restaurant Waiter
Busaba's Thai Cuisine
09.2014 - 05.2015
High School Diploma -
Tianjin University
Similar Profiles
Joshna John MohanJoshna John Mohan
Electrical Intern at TAMIL NADU TRANSMISSION CORPORATION LTD. (TANTRANSCO)Electrical Intern at TAMIL NADU TRANSMISSION CORPORATION LTD. (TANTRANSCO)
MEHRANGIZ GHAHREMANIMEHRANGIZ GHAHREMANI
Primary school SEN teacher assistant at Yarnfield Primary SchoolPrimary school SEN teacher assistant at Yarnfield Primary School
Joe StanfordJoe Stanford
Associate Pastor at Household of Faith ChurchAssociate Pastor at Household of Faith Church