José Alves
R. São Romão 1, Parafita
Summary
Experienced senior technical support engineer with 15+ years of expertise in infrastructure implementation and management, databases, and Windows Server technology. Specializes in resolving complex network issues, managing virtual and physical servers, ensuring cybersecurity and disaster recovery. Proven ability to provide top-notch technical support to high-profile clients and critical enterprise environments.
Overview
20
20
years of professional experience
Work History
Senior Technical Support Engineer
Cloudflare Inc.
11.2023 - Current
- Responsible for providing technical support to premium clients on network, server (Apache, IIS), and CDN and developer platforms (Cloudflare Workers, Cache, SSL) issues
- Experience with cloud databases and troubleshooting server issues
Web Programmer / Cloud Server Administrator
Freelancer
03.2005 - Current
- Developed web applications in PHP and MySQL and managed cloud servers (LAMP, InterWorx, cPanel) for over 90 websites
- Administered the Microsoft M365 platform for clients and managed web domains and cloud servers
Head of IT / Cybersecurity Manager
Montalegre City
08.2010 - 10.2023
- Managed IT infrastructure, including Windows and Linux servers, SQL databases, disaster recovery solutions (Veeam CloudConnect), and virtualization (VMware ESXi and Horizon)
- Focus on cybersecurity and public network management, including DNS and Office 365
Teacher - IT and Programming Instructor
Gomes Monteiro Public School Group
01.2009 - 12.2009
- Taught Information Technology and programming courses at the Gomes Monteiro Public School Group and provided IT training through Saber Saber Lda
- Experience with developing and delivering curricula on computer networks, databases, and web technologies
Researcher (SQL Server)
Centro de Computação Gráfica - Universidade do Minho
01.2008 - 12.2008
- Developed advanced triggers, stored procedures, and Transact-SQL solutions for the 'Espaço Atlântico' project, a European initiative for tender management
Education
Post-Graduation in Digital Transformation -
Polytechnic Institute of Bragança
12.2021
Post-Graduation in Cybersecurity -
Universidade Aberta de Lisboa
12.2021
Master's in Electronic and Computer Engineering -
University of Minho
12.2009
Engineer Degree - Industrial Electronics Technology
University of Minho
Guimarães06-2004
Skills
- Computer Networks
- MySQL
- Microsoft SQL Server
- VMWare
- Veeam Backup
- M365 Services Management
- C/C
- Active Directory
- PHP
- HTML/ CSS
- Javascript
- Encryption
- Digital Forensic Analysis
- GDPR
- Cloud management
- Cloudflare
- SD-WAN Networks
- Fortinet ecosystem
- Windows Server
- Remote Support
- Scripting Languages
- Remote Diagnostics
- Customer Support
- Incident Management
- Hardware diagnostics
- Virtualization Technologies
Languages
- Portuguese, native
- English, C2
- Spanish, B2
- French, B1
Artistic activities
- Musician, Active member of the Banda Musical de Parafita since 1991, playing alto saxophone. Also experienced in teaching solfeggio and saxophone. Conservatoire degree in saxophone.
- Assistant Conductor, Assists in conducting the wind orchestra, contributing to the overall artistic direction of the group.
- Pop/Rock Musician, Saxophonist and keyboard player for the Pop/Rock covers band TriBô + 1.
- Music Production, Experience in home-studio audio production, recording, mixing, and mastering, with several projects reaching wide audiences on YouTube.
- Instrumentalist, Proficient in various instruments including tenor saxophone, soprano saxophone, baritone saxophone, piano, and percussion.
- Musical Direction, Eight years of experience as musical director, arranger, and technical lead (sound and light systems) for a popular music group.
Timeline
Senior Technical Support Engineer
Cloudflare Inc.
11.2023 - Current
Head of IT / Cybersecurity Manager
Montalegre City
08.2010 - 10.2023
Teacher - IT and Programming Instructor
Gomes Monteiro Public School Group
01.2009 - 12.2009
Researcher (SQL Server)
Centro de Computação Gráfica - Universidade do Minho
01.2008 - 12.2008
Web Programmer / Cloud Server Administrator
Freelancer
03.2005 - Current
Post-Graduation in Digital Transformation -
Polytechnic Institute of Bragança
Post-Graduation in Cybersecurity -
Universidade Aberta de Lisboa
Master's in Electronic and Computer Engineering -
University of Minho
Engineer Degree - Industrial Electronics Technology
University of Minho
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