- Literature
- Cinema
- Music
- Guitar Playing
- Sports
José Eduardo Silva
Resumo do currículo
Throughout my career in e-commerce, I have embraced opportunities to broaden my expertise across different fields. I am known for my clear communication, precision, and proactive approach to tackling ambitious projects, optimizing workflows and enhancing customer experiences. I have developed a deep understanding of partner dynamics, using data to identify opportunities and ensure consistent service delivery. My strong social skills, developed through training and stakeholder management, allow me to effectively drive improvements and deliver impactful results.
Visão geral
17
17
years of professional experience
14137
14137
years of post-secondary education
Descreva sua experiência profissional
Implementation Success Manager
E-Goi
Porto
07.2024 - Current
- Ensure Adoption Success;
- Focus on Product Benefits;
- Best practices guidance and practical training;
- Implementation and Integration Execution;
- Project Management for customized solutions;
- Risk identification;
Service Excellence
Farfetch
01.2022 - 01.2024
- Delivery of continuous improvement initiatives, unlocking efficiency through the identification and elimination of unnecessary complexity within business processes;
- Promote a proactive continuous improvement mindset;
- Leveraging existing Partner and teams’ data to identify trends, process
variations, and outliers in order to ensure a correct definition of improvement priorities with ROI as a north star; - Advocate for customer centricity and team engagement in an excellence-driven mindset;
- Optimizing processes and workflows in Salesforce;
- Process improvement and transformation through automation (RPA);
Partner Service
Farfetch
01.2018 - 01.2022
- Main contact for partners regarding daily operational and technical queries
- Monitor operational goals, trend spot partners' behaviors, and seek solutions for recurring issues
- Work with internal departments to ensure that top-notch service is delivered to all customers
- Identify best practices and help establish process standards that guarantee consistency and efficiency at scale
- Improve partner satisfaction by providing reliable support and identifying improvement opportunities to meet partners' expectations
E-Commerce Content Coordinator
Bazar Desportivo
01.2015 - 01.2018
- Translation department management
- Customer support service (National and international market)
- Social network management (Portuguese / English / Spanish)
- Online order management (PHC Software, Backoffice)
- Online problem solving (Payment methods / International customers)
Spanish Teacher
Ministry of Science and Education
01.2013 - 01.2014
- Design the adequate curriculum for the tourism professional course
- Develop lesson plans
- Develop content and tools to increase learning efficiency
- Develop evaluation tools
Trainer - Spanish Business Course
Aquitex / Intertek
01.2012 - 01.2014
- Develop adequate training for customer needs
- Develop content and tools to increase learning efficiency in a business context
- Develop evaluation tools that reflect the actual capacity of the learners
Translator
Porto Court of Justice
01.2009 - 01.2010
- Develop adequate training for customer needs
- Develop content and tools to increase learning efficiency in a business context
- Develop evaluation tools that reflect the actual capacity of the learners
Formação académica
Process Improvement -
Udemy
Creative Problem Solving & Decision Making -
Udemy
Critical Thinking Strategies For Better Decisions -
Udemy
Lean Specialist -
AIGPE
Project Management -
Udemy
Masters Degree - English and Spanish
Oporto University
Language, Literature and Culture - English and Spanish
Oporto University
Competências
- Problem Solving
- Change Management
- Project Management
- Analytic Skills
- Training
- Salesforce
- JIRA
- CRM
- E-Commerce
- Tone of Voice
- Quality Assurance
- Continuous Improvement
- Process Improvement
Interesses
Languages
Português
First language
English
Proficient
C2
Spanish
Proficient
C2
Cronologia
Implementation Success Manager
E-Goi
07.2024 - Current
Service Excellence
Farfetch
01.2022 - 01.2024
Partner Service
Farfetch
01.2018 - 01.2022
E-Commerce Content Coordinator
Bazar Desportivo
01.2015 - 01.2018
Spanish Teacher
Ministry of Science and Education
01.2013 - 01.2014
Trainer - Spanish Business Course
Aquitex / Intertek
01.2012 - 01.2014
Translator
Porto Court of Justice
01.2009 - 01.2010
Process Improvement -
Udemy
Creative Problem Solving & Decision Making -
Udemy
Critical Thinking Strategies For Better Decisions -
Udemy
Lean Specialist -
AIGPE
Project Management -
Udemy
Masters Degree - English and Spanish
Oporto University
Language, Literature and Culture - English and Spanish
Oporto University