José Pestana
Business Unit Manager
Summary
Experienced Professional with 15+ years of global experience leading HR Consultants teams and managing clients. Skilled in strategic planning , operational efficiency, and utilizing strong analytical skills to drive business growth and improve performance. Proven track record of effectively managing resources and achieving business objectives.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Unit Manager Shared Service Centers
RANDSTAD
1 2021 - Current
- Shared Services Center is a division targeted to provide unique professional development to nearshore projects in several multilingual roles and profiles located in Portugal
- With a growth of 40% in the last two years it's now a business line within Nearshore Operations offer: - Shared Service Center | Technologies | Customer Experience
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Championed process improvements that resulted in increased operational efficiency and reduced overhead expenses.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
Senior Manager Shared Service Centers & Technologies | Outsourcing
RANDSTAD
2019.03 - 2021.01
- Randstad Shared Services is a division targeted to provide unique professional development to nearshore projects in several multilingual roles and profiles located in Portugal
- Technologies is a division targeted to develop solutions and consultancy, specialized in Information Technologies and Telecommunications.
Senior Manager - Information Technology | Professionals
RANDSTAD
2015.09 - 2019.03
- Randstad Professionals business is specialized in finding top talents
- Responsible for a team of 4 consultants, I develop consultancy projects in the area of Executive Search, Recruitment & Selection along with Talent Mapping and Salary Surveys.
IT Outsourcing Manager
Iten Solutions
2014.01 - 2015.09
Business Unit Manager SSC | Interim | Professional
Randstad Portugal
2024.11 - Current
- Responsible for a dedicated team of consultants across the SSC | Interim | Professionals Outsourcing Services
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
- Mentored junior staff members, supporting their professional growth within the organization.
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Business Manager - International Accounts
Glintt
2011.07 - 2014.01
Recruitment Officer
Altran
2008.07 - 2011.07
Education
Human Resources Management -
Escola Superior De Ciências Empresariais
2004.09 - 2008.01
Diploma - Leading Transformation On A Digital Age
London Business School
2022.01 - 2022.04
Skills
- Effective Team Leadership
- Client Relationship Management
- Operations Management
- Sales Development
Timeline
Business Unit Manager SSC | Interim | Professional
Randstad Portugal
2024.11 - Current
Diploma - Leading Transformation On A Digital Age
London Business School
2022.01 - 2022.04
Senior Manager Shared Service Centers & Technologies | Outsourcing
RANDSTAD
2019.03 - 2021.01
Senior Manager - Information Technology | Professionals
RANDSTAD
2015.09 - 2019.03
IT Outsourcing Manager
Iten Solutions
2014.01 - 2015.09
Business Manager - International Accounts
Glintt
2011.07 - 2014.01
Recruitment Officer
Altran
2008.07 - 2011.07
Human Resources Management -
Escola Superior De Ciências Empresariais
2004.09 - 2008.01
Business Unit Manager Shared Service Centers
RANDSTAD
1 2021 - Current