JOSÉ RICARDO NÁPOLES
COMMUNITY MANAGER
Porto
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Onsite Community Manager
ICON COMMUNITY
01.2024 - Current
- Report directly to the CEO, ensuring seamless communication and operational efficiency
- Responsible for the commercial visits of the office spaces, of the various partners and potential clients
- Manage tenant relations, fostering a positive community environment and ensuring high tenant satisfaction
- Oversee the office building budget, including cost management and financial reporting
- Supervise day-to-day operations of the entire compound, ensuring smooth functionality
Corporate Actions - ISCD Analyst
BNP Paribas CIB
07.2023 - 01.2024
- Supported the ISCD team in daily tasks, focusing on European Custodians
- Set up and processed various corporate actions, ensuring accuracy and compliance
- Conducted daily controls and audits to maintain data integrity and operational efficiency
- Improved my SWIFT message skills by being exposed to various types of messages related to different corporate action events and responsible for their interpretation.
Corporate Actions - Proxy Voting Analyst (Junior)
BNP Paribas CIB
12.2022 - 06.2023
- Assisted the Proxy Voting team during high-season periods, managing high-volume tasks
- Disseminated critical information to stakeholders, including Proxy Voting servicing agencies and custodians
- Specialized in the German and Austrian markets, collaborating with teams in Porto and Frankfurt
- Conducted daily controls and audits to maintain data integrity and operational efficiency.
- Daily responsible for processing hundreds of SWIFT messages.
Rating Intern
Haitong Bank, SA
06.2022 - 12.2022
- Conducted initial rating reports using S&P methodology and prepared accounting models
- Performed comparable company and precedent transaction analyses in Excel
- Created PowerPoint decks and analyzed municipality rating reports
Onsite Consultant
Flynremium Automovies Lda
01.2017 - 01.2019
- Assisted the auto-sales team with documentation, including processes, insurance, and sales
- Collaborated on sales strategy development for an auto detail store
- Managed invoicing, client support, and client satisfaction initiatives
Education
Master of Science - Political Science and International Relations
Universidade Católica Portuguesa – Instituto De Estudos Políticos
Lisbon, Portugal 09.2019 - 07.2022
Bachelor of Science - Business Administration
Universidade Católica Portuguesa – Católica Porto Business School
Porto, Portugal 09.2016 - 07.2019
Skills
Financial analysis
corporate actions processing
Relationship building
reporting
Multilingual communication
Problem-solving
Schedule planning
Sales support
Analytical thinking
MS office suite
Awards
Diverse Cultural Experiences Award, Awarded at ISM 2018 for exceptional adaptability in multicultural environments.
Leadership And Consulting Experience
- Wiseverge Technologies, Lda. -Enterprise Sales & Strategy Consultant - Collaborated with startups and companies worldwide, leveraging IT and AI knowledge to develop software products., Contributed to enterprise sales and strategic consulting, supporting rapid growth across diverse sectors.
- NAPPS - Sales Development Representative (SDR) - None, Promoted mobile app development services for e-commerce businesses., Engaged potential customers, converting online stores into mobile apps.
- Gravimovel -Asset Management Support - Provided management support for a family-owned asset management company., Prepared detailed reports for potential acquisitions and credible proposals for existing assets.
Drivers License
Holds a valid driver’s license, enabling flexibility and mobility for work-related tasks.
Certification
Ljubljana Summer School – Marketing Focus
Timeline
Onsite Community Manager
ICON COMMUNITY
01.2024 - Current
Corporate Actions - ISCD Analyst
BNP Paribas CIB
07.2023 - 01.2024
Corporate Actions - Proxy Voting Analyst (Junior)
BNP Paribas CIB
12.2022 - 06.2023
Rating Intern
Haitong Bank, SA
06.2022 - 12.2022
Master of Science - Political Science and International Relations
Universidade Católica Portuguesa – Instituto De Estudos Políticos
09.2019 - 07.2022
ISM Summer University in the Baltics – Sales Focus
07-2018
Ljubljana Summer School – Marketing Focus
07-2017
Onsite Consultant
Flynremium Automovies Lda
01.2017 - 01.2019
Bachelor of Science - Business Administration
Universidade Católica Portuguesa – Católica Porto Business School
09.2016 - 07.2019
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