José António Querido Madureira

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Although my academic background was directed to the world of sports, in particular basketball, it was in telecommunications that I found my vocation.

I've always liked to overcome challenges. I like to overcome myself and learn from my defeats. Telecommunications have brought me all that and the ability to compete with others, just like sports.

For me, winning is feeling that the customer is very happy with the solutions I present to them. My focus is to create the perfect conditions to please the customer. I have been fortunate to be able to retain 90% of the clients I relate to and to recover more than 70% of those I lose.

The sky's the limit, and I've always wanted to be an astronaut.

I practiced swimming and gymnastics as a child. Basketball was the sport that attracted me the most. 

I wasn't a very good athlete, but as a manager and coach I managed to achieve a lot of success in Portugal. As a coach I won several regional and national titles. 

In addition to being Sporting Director, since July 2023 I have been Chairman of the Board of the Grupo Desportivo de Basquete de Leça. 

In addition, I graduated as a Sports and Physical Education Teacher. I attended a Master's Degree in Physical Activity and Health.