Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
CustomerServiceRepresentative
Jose Ferreira

Jose Ferreira

Senior Executive - Information Technology

Summary

Dynamic professional with strong project management and decision-making skills. Brings comprehensive knowledge of Core Banking and the Financial Services industry. Skilled at ensuring cross functional communication and collaboration to meet client needs and requirements. Works well under pressure and tight deadlines.

Overview

33
33
years of professional experience
3
3
Certifications

Work History

Senior Principal Consultant

Finastra
08.2016 - Current
  • Led the Solution Architects and Enterprise Architects in the Core Banking solution space, engaging across multiple clients in Europe, Africa, Middle East and Asia Pacific.
  • Led a Core Banking stabilization initiative, liaising with the client and internal teams, thereby maintaining the client relationship and extending the business.
  • Participated in the delivery of multiple core banking projects.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Designed, planned and implemented multiple practices and procedures to reduce expenditures and increase savings.
  • Managed multiple deadlines across several projects to meet dynamic needs of multiple clients.
  • Evaluated customer needs and feedback to drive product and service improvements.

Senior Manager

Deloitte Middle East (Abu Dhabi Office)
09.2014 - 07.2016
  • Led the implementation of a Program Management Office for the core banking replacement of a large bank in Egypt.
  • Led the IT Stream planning for the leading payments services provider in the Kingdom of Saudi Arabia.
  • Led the onboarding process definition for clients of a new core card management solution for the main payments services provider in the UAE.
  • Participated in the core card management solution replacement project for the for the main payments services provider in the UAE.


Senior Manager

Deloitte Portugal (Lisbon Office)
08.2013 - 08.2014
  • Led the implementation of a near shore Solution Center.
  • Led the implementation of a team to support remotely the implementation of a core insurance solution replacement for one of Denmark's key insurance companies.
  • Led the implementation of implementation best practices and methodology, fusing agile and waterfall concepts that led to highly successful implementations.
  • Participated in multiple client demos and solution capability demonstrations.
  • Fully managed the Solution Center operations.

Senior Manager

Via Consulting
01.2009 - 07.2013
  • Led the information technology area, with full responsibility for delivery of projects at clients.
  • Led the implementation of a end to end development and operations architecture for the shared services unit of Portugal's health ministry.
  • Led the analysis and optimization of the internet platform of a major Portuguese and international bank, with significant impact in terms of improved response time and increased usage of the platform by the bank's customers.
  • Led the design, analysis, implementation and operation of productivity tools to generate end to end solutions for clients. These tools supported Microsoft .Net and Java EE frameworks.
  • Led the implementation of multiple Digital Pen (Expedata) solutions that led to significant savings.
  • Participated in the porting of multiple solutions from Z/OS platform to both the ivories and Unix platforms.
  • Participated in the implementation of channel solutions (IVR, Multimedia Kiosks and Point of Sale solutions).

Strategic Planning Director

Audaxys
04.2008 - 12.2008
  • Led the preparation of the strategic plan for the revamping of the existing solutions.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations, focusing on performance optimization of the existing solutions, to foster increased productivity.
  • Reported issues to higher management with great detail.

Senior Manager

Accenture
03.2001 - 03.2008
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.
  • Led the overall workforce specialized in systems integration, focused on overall P&L of this unit, hiring, training of resources and business development.
  • Led multiple core banking implementations.
  • Participated as faculty in the delivery of recently promoted Managers in Accenture's central training facilities.

Director

Portugal Telecom
04.2001 - 10.2001
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Managed purchasing operations efficiently.
  • Led large technology infrastructure related projects.

Manager

Deloitte Consulting
04.2000 - 04.2001
  • Developed and maintained relationships with clients through account development.
  • Led the CRM implementation for the largest Portuguese bank.
  • Led the implementation of a B2B portal for one of Portugal's largest banks.
  • Actively participated in revenue generation and cost optimization initiatives.

Senior Consultant

Microsoft Portugal
09.1999 - 03.2000
  • Participated in multiple projects with Microsoft's partners, namely Andersen Consulting and Cap Gemini.
  • Successfully concluded the Microsoft European Service Academy, achieving Microsoft's Certified Systems Developer in C++.

Manager

Deloitte Consulting
09.1998 - 08.1999
  • Participated in multiple projects in the banking and telecommunications area, leading to successful deliveries and extended business with those clients.
  • Participated in a major revenue assurance project at Portugal's largest telecommunications company.


Manager

Andersen Consulting
03.1995 - 08.1998
  • Led the analysis, design and implementation of an end to end solution to port solutions from the Z/OS platform to iSeries and Unix platforms. The solution led to multiple core banking implementations in Portugal, Angola, Italy and Brasil and was a significant revenue generator.
  • Led the analysis, design and implementation of a credit front-end for a major bank in Portugal, including integration with scoring solutions.
  • Participated in multiple strategic planning projects in Portugal's largest banks.


Systems Programmer

Caixa Geral De Depositos
01.1993 - 02.1995
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Improved software efficiency by creating automated scripts and tools.
  • Led the analysis of critical production issues.

Consultant

Coritel / Andersen Consulting
01.1991 - 12.1992
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Led the support for Andersen Consulting Foundation tooling (full SDLC cycle - Plan, Design, Implement and Deploy).
  • Participated in multiple performance optimizations programs, leading to significant resource savings at multiple customers.

Education

Advance Management of Financial Institutions PAGIF - Management of Financial Institutions

Portuguese Catholic University
Lisbon
06.2002

High School Diploma -

Bahrain School
Bahrain
07.1985

Skills

Software Development

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Accomplishments

  • Recipient of global award for cross functional collaboration at Finastra
  • Multiple recipient of the Services Diamond Club award at Finastra
  • Recognized multiple times for customer engagement success

Additional Information

Passionate about automation and process optimization, always with a focus on improving quality and reducing costs.

Passionate about tooling, leading to having implemented multiple solutions to, significantly, increase productivity.

Passionate about developing people, structuring and passing knowledge.


Certification

Google Data Analytics

Timeline

Machine Learning Under the Hood: The Technical Tips, Tricks, and Pitfalls

02-2024

The Power of Machine Learning: Boost Business, Accumulate Clicks, Fight Fraud, and Deny Deadbeats

01-2024

Google Data Analytics

07-2022

Senior Principal Consultant

Finastra
08.2016 - Current

Senior Manager

Deloitte Middle East (Abu Dhabi Office)
09.2014 - 07.2016

Senior Manager

Deloitte Portugal (Lisbon Office)
08.2013 - 08.2014

Senior Manager

Via Consulting
01.2009 - 07.2013

Strategic Planning Director

Audaxys
04.2008 - 12.2008

Director

Portugal Telecom
04.2001 - 10.2001

Senior Manager

Accenture
03.2001 - 03.2008

Manager

Deloitte Consulting
04.2000 - 04.2001

Senior Consultant

Microsoft Portugal
09.1999 - 03.2000

Manager

Deloitte Consulting
09.1998 - 08.1999

Manager

Andersen Consulting
03.1995 - 08.1998

Systems Programmer

Caixa Geral De Depositos
01.1993 - 02.1995

Consultant

Coritel / Andersen Consulting
01.1991 - 12.1992

Advance Management of Financial Institutions PAGIF - Management of Financial Institutions

Portuguese Catholic University

High School Diploma -

Bahrain School

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Jose FerreiraSenior Executive - Information Technology