Jose Rubio
Immigration Paralegal | Intake Specialist | Customer Service Representative
Buarcos
Summary
Proactive and responsible customer-orientated professional with over 4 years of experience in reputable businesses, and a professional Immigration Paralegal who has been helping Immigrants from all across the United States for the past 2+ years.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Immigration Paralegal
Focil Legal
12.2023 - 02.2024
- Conducted client intake interviews to determine client service need and eligibility
- Prepare applications to be mailed out (FOIA's, Asylum, EOIR-42B, Adjustment of Status, Petitions, I-751, VAWA, U-Visa, and G-28).
- Gather evidence from clients
- Call court weekly to confirm upcoming appointments in order to keep calendar up to date and not miss any court date
- Review scanned mail and upload it to right client's file and then call client to inform what was received
- Call all clients requesting to know about case in 24 hours Draft Affidavits
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
Intake Specialist
Ardila Law Firm
05.2023 - Current
- Manage over 50 client's calls per day
- Manage attorney's Calendar
- Sell consultation with attorney
- Provide updates about cases to all clients
- Take payments
- Forward all messages to caseworker assigned to case
- Supported office staff and operational requirements with administrative tasks.
Immigration Paralegal
Law Office Of Hari Heerekar
10.2022 - 05.2023
- Conducted client intake interviews to determine client service need and eligibility
- Prepare applications to be mailed out (FOIA's, Asylum, EOIR-42B, Adjustment of Status, Petitions, I-751, VAWA, U-Visa, and G-28).
- Gather evidence from clients
- Call court weekly to confirm upcoming appointments in order to keep calendar up to date and not miss any court date
- Review scanned mail and upload it to right client's file and then call client to inform what was received
- Call all clients requesting to know about case in 24 hours Draft Affidavits
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
Immigration Paralegal
Law Office Of Patricia Machado P.C.
08.2021 - 10.2022
- Conducted client intake interviews to determine client service need and eligibility
- Prepare applications to be mailed out (FOIA's, Asylum, EOIR-42B, Adjustment of Status, Petitions, I-751, VAWA, U-Visa, and G-28).
- Gather evidence from clients
- Call court weekly to confirm upcoming appointments in order to keep calendar up to date and not miss any court date
- Review scanned mail and upload it to right client's file and then call client to inform what was received
- Call all clients requesting to know about case in 24 hours Draft Affidavits
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
Intake Specialist
Law Office Of Patricia Machado P.C.
03.2021 - 08.2021
- Manage over 50 client's calls per day
- Manage attorney's Calendar
- Sell consultation with attorney
- Provide updates about cases to all clients
- Take payments
- Forward all messages to caseworker assigned to case
- Supported office staff and operational requirements with administrative tasks.
Customer Service Representative
Amazon
10.2019 - 12.2020
- Contact clients through Phone, Email, and Live Chat
- Process Refunds and Returns
- Managed over 40 customer's calls per day
- Take payments
- Process credits and refunds
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records.
ESL Teacher
Acadsoc
08.2020 - 11.2020
- Teach English to Chinese students from 6-60 years old
- Perform monthly tests to measure student's performance and understanding
- Teach English to over 20 Chinese students
- Increased students grades by 20%
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
- Gave one-on-one attention to each student while maintaining overall focus on entire group
- Conducted individualized tutoring sessions for students with additional learning needs
Customer Service Representative
Xfinity Comcast
05.2017 - 09.2019
- Managed over 30 customer's calls per day
- Sell services while client was online such as Cable, Phone and Internet service
- Provide troubleshooting steps
- Set up technician appointments
- Process Credits
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Immigration Paralegal
ImmiVisa Law Grou[
02.2024 - Current
Immigration Paralegal
ImmiVisa Law Group
02.2024 - Current
- Prepare applications to be mailed out (FOIA's, Asylum, Adjustment of Status, Petitions, I-751, VAWA, U-Visa).
- Gather evidence from clients
- Review scanned mail and upload it to right client's file and then call client to inform what was received
- Call all clients requesting to know about case in 24 hours Draft Affidavits
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
Education
Software Engineering - Computer Software And Media Applications
Ensign College
United States 01.2022 - Current
High School Diploma -
Instituto Mixto Ada Munoz
San Pedro Sula, Honduras 02.2008 - 2013.11
Skills
Facebookundefined
Timeline
Immigration Paralegal
ImmiVisa Law Grou[
02.2024 - Current
Immigration Paralegal
ImmiVisa Law Group
02.2024 - Current
Immigration Paralegal
Focil Legal
12.2023 - 02.2024
Intake Specialist
Ardila Law Firm
05.2023 - Current
Immigration Paralegal
Law Office Of Hari Heerekar
10.2022 - 05.2023
Software Engineering - Computer Software And Media Applications
Ensign College
01.2022 - Current
Immigration Paralegal
Law Office Of Patricia Machado P.C.
08.2021 - 10.2022
Intake Specialist
Law Office Of Patricia Machado P.C.
03.2021 - 08.2021
ESL Teacher
Acadsoc
08.2020 - 11.2020
Customer Service Representative
Amazon
10.2019 - 12.2020
Customer Service Representative
Xfinity Comcast
05.2017 - 09.2019
High School Diploma -
Instituto Mixto Ada Munoz
02.2008 - 2013.11
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