Jose Serrano
Lagos
Summary
Motivated Head waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
9
9
years of professional experience
Work History
Head Waiter
Tasca La Puerta de Alcala
01.2015 - 12.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Head Waiter
El Sitio
07.2011 - 08.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Supported needs of 100 person wait staff who attended to specific needs of countless customers daily for international restaurant with social relevancy and intentionality.
Education
No Degree - Hotel, Motel, And Restaurant Management
SENA
Bogota, Colombia06.2012
Associate of Arts - Education
UNAD
Bogota, Colombia12.2010
Skills
- Tableside Service
- Price Memorization
- Table Bussing
- Service Prioritization
- Order Accuracy
- Check Payment Processing
- Courteous Phone Demeanor
- Table Setting Arrangements
- Customer Service and Rapport
- Item Promotion
- Sales Techniques
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Head Waiter
Tasca La Puerta de Alcala
01.2015 - 12.2020
Head Waiter
El Sitio
07.2011 - 08.2014
No Degree - Hotel, Motel, And Restaurant Management
SENA
Associate of Arts - Education
UNAD
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