Jose Sousa
Manager
Serreta,Angra Do Heroisom
Summary
Results-oriented Store Manager with 27 years of experience in optimizing store operations and developing high-performing teams. Expertise in problem-solving, inventory control, and strategic decision-making, consistently achieving enhanced customer satisfaction and operational efficiency.
Dedicated professional known for strong team leadership and training capabilities. Experienced in driving store performance through effective operations management and customer service strategies, ready to leverage expertise to elevate business outcomes.
Overview
28
28
years of professional experience
Work History
Store Manager
AAFES - Exchange
Lajes Express, Azores
08.1998 - Current
- Managed operational processes to maintain high standards of customer satisfaction and drive store performance.
- Executed effective stock control measures to maintain optimal inventory levels and reduce waste.
- Facilitated onboarding and training sessions for new hires, focusing on enhancing overall team efficiency.
- Identified key trends through sales data analysis to enhance strategic decision-making in merchandising.
- Managed inventory levels, implementing efficient stock control procedures.
- Led daily operations to ensure optimal customer service and store performance.
- Oversaw scheduling and payroll processes, ensuring compliance with labor regulations.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with corporate teams to align store goals with overall business objectives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed budgets effectively, allocating resources to maximize profitability across all departments.
- Oversaw fuel inventory management and delivery scheduling to optimize supply chain efficiency.
- Coordinated maintenance schedules for fuel storage equipment, reducing downtime and improving reliability.
- Streamlined reporting processes for fuel usage, enhancing accuracy and facilitating timely decision-making by stakeholders.
- Directed cross-functional teams in executing projects focused on improving fueling operations and customer satisfaction.
- Developed comprehensive emergency response plans for potential spills or leaks, minimizing environmental impact in case of accidents.
- Optimized inventory levels with careful monitoring and forecasting of fuel demand, ensuring consistent supply across all sites.
- Collected money for gas, oil and cigarettes purchased by customers.
- Served as a subject matter expert in the field, providing guidance and support to colleagues and management on fuel management trends, challenges, and opportunities for improvement.
- Conducted thorough audits on all aspects of fuel storage facilities to identify areas for improvement and ensure safety standards were met.
- Coordinated cross-functional efforts between departments such as procurement, logistics, finance, ensuring seamless communication and alignment on fuel-related matters.
- Conducted and performed inspections of gas station equipment to detect leaks and broken nozzles.
- Ensured regulatory compliance through diligent record-keeping, permitting processes, and adherence to environmental guidelines.
- Activated fuel pumps and filled fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
- Adjusted fuel prices via dedicated control unit.
- Opened and closed station's convenience store by counting cash register drawers and preparing bank deposits.
- Implemented state-of-the-art technology solutions for real-time monitoring of fuel usage patterns across the entire fleet.
- Managed operations of gas station by assisting customers with transactions, assisting trucks with fuel tank refills and cleaning spills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Bristol High
Bristol05-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Safety procedures
- Environmental awareness
- Maintenance coordination
- Fuel pricing strategies
- Fuel management
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Staff training/development
- Recruitment and hiring
- Operations management
- Delegating work
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Store Manager
AAFES - Exchange
08.1998 - Current
High School Diploma -
Bristol High