Joseph Cazzato
Seasonal Helpdesk Supervisor
Tucson
Summary
Business-tech hybrid with 6+ years of experience across enterprise sales, IT operations, project management, and logistics. Proven leader in both high-growth startups and Fortune 500 environments. Adept at building systems, leading teams, and solving cross-functional challenges in remote, hybrid, and multicultural settings. Self-motivated communicator who thrives in async environments, excels at translating complexity into clarity, and delivers results with minimal oversight. Passionate about working efficiently, independently, and with purpose. Seeking fully remote roles that combine business acumen with technical execution.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Seasonal Helpdesk Supervisor
Intuit
01.2025 - Current
- Supervise 150+ IT support specialists; directly responsible for a team of 5 full time remote technicians
- Manage schedules, timecards, and live operational support
- Conduct performance reviews, training sessions, and HR investigations
- Analyze KPIs and monitor call/chat/ticket quality to maintain 95%+ CSAT scores
- Streamlined workflows to improve response time and technician effectiveness
Client Solutions (Multiple Roles)
Insight
01.2023 - 12.2024
- Commercial Sales Representative: Sold hardware and software solutions to small-medium businesses
- SCRUM Master / Project Coordinator: Oversaw Agile sprints and internal syncs for a Fortune 5 ITAM platform redesign project, driving team accountability and milestone completion across discovery and planning phases.
- Enterprise Client Director: Managed 30+ enterprise accounts, led $300K+ quarterly revenue pipelines, coordinated technical scopes with architects, and presented to C-suite decision makers
Education
B.S. in Business Administration - Management Information Systems
University of Arizona, Eller College of Management
Tucson, Arizona 04.2001 -
Skills
Remote Team Leadership, Staff management, Operations management
Certification
Microsoft Azure Fundamentals (AZ-900)
Timeline
Seasonal Helpdesk Supervisor
Intuit
01.2025 - Current
Client Solutions (Multiple Roles)
Insight
01.2023 - 12.2024
B.S. in Business Administration - Management Information Systems
University of Arizona, Eller College of Management
04.2001 -
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