José Miguel Monteiro da Costa

• Family hostel/guesthouse: 15 suites, 48 dorm beds, 1 lounge bar, 1 community kitchen and 1 dining room;
• Tailored guest experiences according to individual preferences creating unique stays;
• Investigated negative reviews and took corrective action to enhance future guest experiences;
• Controlled expenditure, oversaw purchasing, and maintained accurate counts;
• Conducted regular property inspections to maintain high standards of cleanliness and repair;
• Directed staff schedules and rosters, optimizing workforce efficiency;

Working with insurance has been a new experience since it hasn´t been my main job. For the past year, I have been learning how the insurance system works, what influences the customer's periodic due quote, what types of insurance there are, and mainly what needs trigger different products. To this day, I have developed a small group of clients, companies, and private customers. In the future, I plan to invest 4 hours weekly to enhance my knowledge and multiply my income.

• Oversaw family business operations in the restaurant sector;
• Performed administrative functions and managing the restaurant service;
• Coordinated staff development training to improve overall service delivery;
• Family business in the restaurant area;

• A professional internship where I developed tasks such as cost tracking, stock analysis, material analysis, and margins of saleable products;
• Integrated innovative technology solutions, and increased productivity in the finance department;
• Oversaw accounting, payroll, and financial reports to support daily functions;
• Assisted with developing and ongoing control of costing and pricing systems for business goods;

• Projects and Logistics Department of Universidade Portucalense;
• Student´s group;
• Organized university management-wise sessions/projects;