José Pedro Filhó

• Responsible for defining the global approach vs regional and local needs/approach.
• Creating & maintaining the training processes, managing the training providers, owning the TNA (Training Needs Analysis).
• Planning the training offering following the most appropriate delivery format while ensuring qualitative & quantitative KPIs are met and managed, all this in line with the overall company and Culture & People function strategy.

• Manage a team of app. 30 people per shift including tasks such as team development, individual development and performance management.
• Supervise the day-to-day operations of our Customer Communications Experts, ensuring compliance and responsiveness to customer requests.
• Responsible for the daily capacity planning and prioritizing and balancing workload requirements within the team.
• Cooperate with quality management and our training team to monitor and develop our Customer Communications Expert´s work.
• Maintain key performance measures and encourage and support your team to reach their goals, as well as creating enthusiasm for the company values within an engaging and inspiring work environment that values personal development, responsibility and mutual support.

Responsible for training new hires and current staff implementing efficient and engaging learning strategies. Product specialist for Secret Escapes, a members-only British travel company selling heavily discounted luxury hotel stays and trips through its website and mobile app

Responsible for the day-to-day running and provision for the Stem Cell Registry development team at Anthony Nolan. Ensuring a highly proactive, reactive and responsive account management service and building close and trusted relationships with volunteers and team collaborators.

• Manage Register Development reports, building regular communication with event coordinators and regional assets to ensure effective Donor Recruitment Drives;
• Project manage solutions to maximize the outcome for upcoming events by identifying key opportunities and relationships;
• Process orders within specified SLA following Fulfilment practices for donor recruitment events;
• Liaise with Marketing & Communications to maximize the outcome for upcoming events;
• Coordinate Reg. Development activities and operations to secure efficiency and compliance to company policies;
• Manage the online ordering system and Microsoft CRM Dynamics providing support, guidance and training, acting as super user within the organization;
• Accurately oversee and process expenses and purchase orders.

Update and maintain ship records for Lloyd's Register by editing and uploading plans and manuals. Database management. Senior admin support.

As one of the founders of SelecElect I was the main responsible for Marketing & Networking within a fast growing music and events company. Currently still cooperating in occasional events in Berlin, back office work and investment.

• Identify opportunities & integrate them into marketing plans and campaigns aiming for a specific range of customers (agencies, producers, artists and venue owners).

Team-leader in charge for 25 people, managing daily operations in a busy recycling waste compound as well as running the Automatized Waste Plant.

• Co-responsible for implementation of strategies to maximize recyclable contents;
• Project manage the development and implementation of a structured objectives based schedule.