Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Hi, I’m

Juliana Simoes

Lisbon, Portugal

Overview

13
years of professional experience

Work History

Sixt Rental Car

Customer Service Coordinator
03.2025 - Current

Job overview

  • -Serve as primary point of contact for corporate and private clients, delivering tailored full-service solutions.
  • Ensure clear and professional communication via phone and email.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Cargill

Executive Assistant
11.2023 - 11.2024

Job overview

  • Managing schedules, travel, documents, budget tracking, expense reports ensuring confidentiality and integrity when handling sensitive information, allowing six senior managers and one vice president to increase productivity in 30%.
  • Corporate relationship, liaison between stakeholders and executives.
  • Project coordination, assisting in team branding ensuring deadlines and cross functional team communication.

OK Mobility

Sales Advisor
06.2022 - 10.2023

Job overview

  • Fleet management, team leading.
  • Support on team leadership and training to increase sales, setting goals and ensure efficient logistics processes.
  • Rental contracts.
  • Commited to increase insurance sales by offering advantageous solutions. Achieved 80% sales rate during the last six months.

Street Cats Rescue, NGO

Volunteering
12.2021 - 05.2022

Job overview

  • Reported health issues of the rescued animals to the veterinarian
  • Cleaning and basic medical care to ensure animal welfare.

TAP Air Portugal

Customer Assistant
02.2018 - 02.2021

Job overview

  • Managed approximately 50 incoming calls for airline booking management.
  • Collaboration with cross-functional teams.
  • Maximized customer retention rates.

Legal office, City Courthouse

Internship
02.2012 - 02.2014

Job overview

  • Prepared and reviewed legal documents
  • Participated on court hearings.

Education

UNIP

Law Degree
08.2015

Cargill

Six Sigma - Yellow Belt
06.2024

Cargill

Business Partnering
07.2024

TAP Air Portugal

from Amadeus
03-2019

Skills

    • CRM

    • SAP

    • Microsoft 365 - Outlook, PowerPoint, Excel, OneDrive, One Note, SharePoint, Forms, Word, Teams

    • License for category B

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Languages

English
Advanced
C1
Italian
Intermediate
B1
Portuguese
Proficient
C2

Hobbies and Interests

  • Passionate about broaden my horizons, traveling and discovering new cultures.
  • Practice self-care and self-knowledge from sports and aesthetics.
  • Cooking is my favorite way to connect with people.

Timeline

Customer Service Coordinator

Sixt Rental Car
03.2025 - Current

Executive Assistant

Cargill
11.2023 - 11.2024

Sales Advisor

OK Mobility
06.2022 - 10.2023

Volunteering

Street Cats Rescue, NGO
12.2021 - 05.2022

Customer Assistant

TAP Air Portugal
02.2018 - 02.2021

Internship

Legal office, City Courthouse
02.2012 - 02.2014

UNIP

Law Degree

Cargill

Six Sigma - Yellow Belt

Cargill

Business Partnering

TAP Air Portugal

from Amadeus

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Juliana Simoes