Football
Juwon Okediji
Student
Lisbon
Summary
Diligent logistics management professional skilled in the movement of hazardous and special cargo in logistics operations. Advanced knowledge of materials handling and warehouse operations. Computer-savvy and results-driven with proficiency in material management programs and inventory control databases. Collaborates with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
Work History
Logistics Officer
Highway Dispatcher
Odessa
04.2021 - 11.2022
- Shipment Tracking: Assist customers in tracking their shipments and provide real-time updates on the status of their orders. Address inquiries related to delivery dates, estimated arrival times, and any potential delays or issues.
- Issue Resolution: Address customer concerns, complaints, and inquiries promptly and professionally. Investigate and resolve issues such as missing or damaged shipments, delivery discrepancies, or billing errors. Collaborate with relevant departments to find appropriate solutions.
- Customer Communication: Maintain regular and clear communication with customers, keeping them informed about their orders, providing updates on any changes, and addressing any questions or concerns they may have.
- Customer Relationship Management: Build and maintain strong customer relationships by demonstrating professionalism, empathy, and responsiveness. Foster a positive customer experience and promote customer loyalty.
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Coordinated mission details and communicated with the unit to convey changes.
- Organized unit training operations and managed details when the unit move was required.
Customer Care Representative
Online Pharmacy
Odessa
02.2019 - 03.2021
- Collaborative Support: Collaborate with pharmacists, pharmacy technicians, and other team members to ensure smooth operations and provide comprehensive customer care. Communicate any relevant information or issues to the appropriate personnel.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisting Customers: Provide prompt and friendly assistance to customers in person and over the phone. Answer inquiries regarding medications, health products, and services offered by the pharmacy. Guide customers in finding the right products and provide recommendations based on their needs.
- Order Management: Process customer orders for medications, health products, and supplies. Confirm availability, provide pricing details, and coordinate delivery or pickup arrangements. Handle payments and process transactions accurately.
Deck Cadet
Grimaldi Brazil
Lagos
01.2016 - 07.2020
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Loaded, stored and securely transferred bunkers, oils and bilge to maintain safety and protect natural environment.
- Inspected lifesaving and visual-signaling equipment for defects.
- Checked tank soundings to prevent tank from overflowing or running dry.
Education
Bachelor of Science - Nautical Science
Odesa National Maritime University
Odessa, Ukraine 09.2019 - Current
High School Diploma -
Heartland High School
Tottenham 09.2007 - 05.2013
Skills
Maintenance team collaboration
undefinedCertification
[Safety Familirazation, Basic Training and Instruction for all Seafarers] Training
Interests
Puzzles
Travelling/Touring
Surfing the internet
Timeline
YMCA (Young Men's Christian Association)
10-2022
ERASMUS (European Community Action Scheme for the Mobility of University Students)
06-2021
Logistics Officer
Highway Dispatcher
04.2021 - 11.2022
[Safety Familirazation, Basic Training and Instruction for all Seafarers] Training
07-2020
Advanced Firefighter
07-2020
Medical First Aid On Board Ship
07-2020
Proficiency In Survival Craft Rescue Boats Other Than Fast Rescue Boats
07-2020
Security - Related Training And Instruction For All Seafarers
07-2020
Bachelor of Science - Nautical Science
Odesa National Maritime University
09.2019 - Current
Customer Care Representative
Online Pharmacy
02.2019 - 03.2021
Deck Cadet
Grimaldi Brazil
01.2016 - 07.2020
High School Diploma -
Heartland High School
09.2007 - 05.2013
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