Summary
Work History
Education
Skills
Timeline
Generic

Jyotirmay Biswas Shuva

Porto

Summary

Customer-oriented professional with excellent communication and problem-solving skills, dedicated to delivering exceptional customer care. Skilled in addressing inquiries, resolving issues, and ensuring a seamless service experience. Proficient in handling escalations and providing clear solutions to maintain high customer satisfaction. Experienced in troubleshooting and collaborating in fast-paced environments. Recognized for a positive attitude, attention to detail, and a commitment to achieving service excellence.

Work History

Sales Clerk (Freelancer)

New Yorker
Enschede
  • Used excellent communication skills to help customers with product selections and provide recommendations.
  • Maintained customer relationships by ensuring their needs were met, enhancing loyalty.

Sales Clerk (Freelancer)

H&M
Utrecht
  • Assisted customers with locating products, answering questions, and addressing any concerns to improve their shopping experience.
  • Delivered top-tier service, resolving customer complaints and addressing their needs in a fast-paced environment.

Sales Clerk, Stockroom Employee (Freelancer)

Zara
Zwolle
  • Promoted customer loyalty by creating a welcoming and positive in-store experience.
  • Stockroom Duties: Managed inventory levels by organizing and restocking items efficiently. Ensured products were properly labeled and stored for easy retrieval during peak hours. Supported the sales floor by providing quick access to high-demand items.

Festival Ticket Counter Attendant

Dekmantel Festival
Amsterdam
  • Assisted festival attendees with ticket purchases, ensuring a smooth and efficient sales process.
  • Provided information regarding event schedules, venue locations, and festival amenities.
  • Resolved ticketing issues, such as refunds, exchanges, and lost tickets, ensuring customer

Sales Clerk, Stockroom Employee (Freelancer)

Sting
Enschede
  • Provided excellent customer service by addressing customer needs and recommending products that best fit their preferences.
  • Stockroom Duties: Organized and managed stockroom inventory, ensuring quick replenishment of items on the sales floor.
  • Put labels and stickers on products, and ensured they were organized by brand for easy access and inventory management.
  • Assisted in preparing merchandise for sale, including tagging, labeling, and organizing products based on brand.

Sales Clerk, Stockroom Employee (Freelancer)

Only Store
Hardenberg
  • Assisted in managing the sales floor by keeping displays organized and ensuring inventory was replenished in a timely manner.
  • Stockroom Duties: Organized inventory, managed stock replenishment, and ensured that the sales floor was well-stocked with in-demand items. Kept the stockroom clean and operational to improve team efficiency.

Sales Clerk (Freelancer)

Tool Station
Almelo
  • Received online orders and packed items for shipping, ensuring accuracy and timely delivery.
  • Organized and managed stockroom inventory, ensuring quick replenishment of items on the sales floor.

Sales Clerk (Freelancer)

Aktiesport
Enschede
  • Delivered outstanding customer service by helping customers with product selection, addressing concerns, and ensuring a positive in-store experience.

Stockroom Employee (Freelancer)

Pull and Bear
Enschede

Inventory Management: Product Labeling and Organization: Replenishment:

  • Receive, unpack, and organize incoming shipments.
  • Track and maintain stock levels, ensuring adequate supply on the sales floor.
  • Assist with stock and cycle counts for inventory accuracy.
  • Label products and ensure proper tagging for sale.
  • Organize stock by category, brand, or season for easy access.
  • Monitor and replenish sales floor stock to meet demand.
  • Communicate with sales associates to prioritize high-demand items.

Stockroom Employee (Freelancer)

Superdry
Enschede
  • Inventory Management:Receive, unpack, and organize incoming shipments of products.
    Track and manage stock levels to ensure that items are adequately stocked on the sales floor.
    Assist with stock counts and cycle counts to maintain accurate inventory records.

Order Picker, Stock Replenishment Worker (Freelancer)

Picnic
Apeldoorn
  • Picking and Packing Orders:Accurately pick items from the warehouse shelves based on order specifications.
    Pack items securely for shipping, ensuring accuracy and quality in packaging.
  • Order Accuracy and Verification:Verify that picked items match order details, including product codes, quantities, and sizes.
    Use scanning devices or manual checks to ensure accuracy before shipping.
  • Inventory Management:Assist in maintaining accurate inventory levels by updating stock records after each pick.
    Report discrepancies or missing items to warehouse supervisors.
  • Speed and Efficiency:Work in a fast-paced environment to meet daily picking and packing targets.
    Prioritize urgent orders to ensure timely dispatch and delivery.
  • Collaboration:Coordinate with other warehouse staff, such as packers and loaders, to ensure smooth workflow.
    Communicate with the warehouse management team to resolve any issues related to order fulfillment.

Education

Masters - Cinema

Universidade Católica Portuguesa
Porto, Portugal
06.2026

Bachelor of Arts - Moving Image

Artez University of the Arts
Enschede, Netherlands
06.2022

Skills

  • Communication Skills: Clear, professional, and effective in customer interactions
  • Customer Focused: Strong ability to understand and address customer needs
  • Ability to Work Under Pressure: Remains calm and efficient while handling high volumes of customer interactions and tight deadlines
  • Problem-Solving: Quick in identifying issues and providing effective solutions
  • Fast Learner: Quickly adapts to new processes, systems, and technologies, ensuring minimal downtime and rapid integration into team workflows
  • Time Management: Effectively prioritizes tasks to meet deadlines and maintain productivity in fast-paced environments
  • Creativity: Generates innovative solutions to enhance customer experience and resolve issues effectively
  • Decision Making: Makes informed choices quickly to address customer needs and improve service outcomes
  • Multitasking: Efficiently handles multiple customer inquiries and tasks simultaneously without compromising quality
  • Teamwork: Collaborates effectively with colleagues to achieve common goals and enhance overall service delivery
  • Adaptability: Adjusts to changing circumstances and new challenges with ease, maintaining productivity and positivity

Timeline

Sales Clerk (Freelancer)

New Yorker

Sales Clerk (Freelancer)

H&M

Sales Clerk, Stockroom Employee (Freelancer)

Zara

Festival Ticket Counter Attendant

Dekmantel Festival

Sales Clerk, Stockroom Employee (Freelancer)

Sting

Sales Clerk, Stockroom Employee (Freelancer)

Only Store

Sales Clerk (Freelancer)

Tool Station

Sales Clerk (Freelancer)

Aktiesport

Stockroom Employee (Freelancer)

Pull and Bear

Stockroom Employee (Freelancer)

Superdry

Order Picker, Stock Replenishment Worker (Freelancer)

Picnic

Masters - Cinema

Universidade Católica Portuguesa

Bachelor of Arts - Moving Image

Artez University of the Arts
Jyotirmay Biswas Shuva