Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Work Availability
Work Preference
Timeline
AssistantManager
Kaiser Rana

Kaiser Rana

Lisbon

Summary

Results-driven Operations Manager with a background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Expertise in team management and strategic planning, driving efficiency and productivity. Skilled in strategic planning, process optimization, and resource management to deliver impactful results, fostering team collaboration and adapting to evolving business needs. Respected for reliability and results-focused approach in operations management.

Overview

24
24
years of professional experience

Work History

Operations Manager

Ks Constuting
01.2023 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

General Manager

Ks Constuting
02.2021 - 12.2022
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
  • Spearheaded cross-functional projects that addressed key organizational challenges or opportunities for growth within the region.
  • Managed a team of area managers, resulting in increased efficiency and productivity across the region.
  • Collaborated closely with marketing teams to develop targeted campaigns that drove customer acquisition within the region.
  • Implemented performance metrics to evaluate employee success, guiding professional development opportunities accordingly.
  • Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
  • Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.

General Manager

Rabah Consulting and Digital Marketing
03.2001 - 02.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Established standard operating procedures that enhanced employee performance.

Education

BBA - Business

National College of Economic & Business Admin
Lahore
02.1998

Skills

    Leadership and Teamwork

    Interpersonal Skills

    Time Management

    Leadership Skills

    Decision Making

    Effective Time Management

    Creativity

    Ability to Multitask

    Customer Service

    Microsoft Office

    Ability to Work Under Pressure

    Ability to Work in a Team

    Communication Skills

    Communication

    Leadership

    Strategic Planning

    Problem-solving

    Team leadership

    Operations management

    Customer service

    Operations monitoring

    Operational efficiency

Languages

English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Urdu
Advanced (C1)
Punjabi
Advanced (C1)

Personal Information

  • Date of Birth: 13.08.1977
  • Nationality: Pakistani

Hobbies and Interests

  • Travelling
  • Cricket
  • Table Tennis
  • Writing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Operations Manager

Ks Constuting
01.2023 - Current

General Manager

Ks Constuting
02.2021 - 12.2022

General Manager

Rabah Consulting and Digital Marketing
03.2001 - 02.2020

BBA - Business

National College of Economic & Business Admin

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Kaiser Rana