Karolina Mąka

• Reviewed and moderated online content, posted on the Polish market; supporting agents on other language markets as well;
• Ensured that all ads posted follow the guidelines based on client’s policies;
• Became and remained knowledgeable about policies and community standards;
• Assisted colleagues, also providing training and shadowing to those less-experienced in a given scope of duties.

This position gave me an opportunity to refine my multitasking skills, combined with rapid intake and analysis of information, while operating in a high-pace, ever-changing environment.

• Verified subtitle files for international programs and films, ensuring accuracy and compliance with client specifications;
• Collaborated with translators and International Production Managers to facilitate seamless communication and project updates;
• Coordinated timely delivery of subtitle files to clients, representing various broadcasting corporations and platforms, e.g., HBO, Netflix, Discovery, meeting strict deadlines and maintaining high quality standards;
• Monitored project timelines and addressed any issues promptly to ensure successful project completion;
• Developed and maintained positive relationships with clients and internal teams to enhance cooperation and service delivery.

Performing this role, I improved my precision and accuracy skills, while gaining knowledge on how to communicate with vendors in a polite but also efficient and assertive way.

• Managed HR administration of French employees, ensuring compliance with local regulations;
• Developed and maintained HR documentation in French, enhancing communication efficiency;
• Utilized Bridge HR/SAP HR Program for employee data management and reporting.
• Provided bilingual support to clients and HR Business Partners in French and English;
• Collaborated with teams to optimize HR processes and improve overall service delivery.

Working there, I was able to polish my French-language skills, as well as to learn how to communicate with business partners.

• Verified invoices from suppliers, ensuring compliance with company standards;
• Ensured accuracy of services provided and pricing;
• Collaborated with finance team to streamline invoice processing;
• Resolved discrepancies in billing through effective communication.

That position enabled me to improve my vigilance, as well as accuracy and attention to details.